San Churro Rundle St — Restaurant in Adelaide

I paid for churros for 2, which should be 6 churros, but I got only 3. How can I trust if I'm having a take away? Very unprofessional and untrained behavior from the staff. I had to ride back all the way back. When I came back and explained the problem, even after showing my bank account transaction for the order, the staff was very rude that they didn't even call out for the order although the order was ready. When asked for the order the lady just threw away the box almost on the verge of falling on the other side. Very racist behavior as every other customers orders were called upon when ready! I've been to the best of the restaurants in Adelaide and across the globe also, but never experienced this rude customer service. Hope the staff gets some training on customer handling.

29/11/2021 Reply for the comment

Thank you for the reply. Please post a video proof of me ‘creating a scene’. I would be more than happy to go through it and understand where you think the scene was created. I paid for 6 churros and went back to rectify my order as I had only received 3. No one has the time, nor patience to create scenes in a public space on a weekday for 3 extra churros. I have been a regular customer here and I had never experienced this before.

Your aggressive response now does not surprise me regarding the customer service I received. I perfectly understand that staff maybe overworked but no one has the right to throw someone’s order. You are raising some serious allegations here that you had to call the police. Please show me proof about this. Now since you have put this in a public space, please show me evidence with time stamp about the store calling the police. The police strolled into the store as a customer and just placed their orders, without even uttering a word to me. If they were called because of me, why was I not approached or even spoken to by the police??? Please get your communication clear by viewing the video footage. Rather then defaming people, I urge you to put the video footage on this public space for the reviewers to see your 'customer service'.

With the kind of service that I received and the response here, without even trying to get facts correct, no one would be coming back to your place.

Atleast be open for reply rather then turning...

Ordered a HOT CHOC FOR TWO GIFT BAG.

Up on reaching to the cash counter, I explained the online order and pickup of gift set. I was told they have no idea about the order. I provided order number, app confirmation, email confirmation and even proved that money is deducted from my account which i showed on my online banking app!

The response - well, just go in the front of the store and pick up by yourself. So i paid $44.95 plus a Service Fee of $1.47 but the store cant be bother to even prepare the gift for pick up!!!

I though, it might be a bad day for them and customer service might not be in front of their mind. So i went in front to pick up the giftset. After fumbling around, found the giftset which was broken. The packages were all Brocken or reaped horribly. It was definitely a giftset that is not giftable.

So again - I queues up. Waited and reached to the front counter. I explained that all boxes are broken - can you please provide an empty gift box? I was told - it is was it is- there is nothing they can do. They do not make them in store - so too bad. I know that Sanchurro provide option to "CREATE YOUR OWN GIFT BAG!". How is it possible if they cant have a giftbag. Even after talking to the manager - the answer did not change. I realised that customer service was non-existent and they have no interest in serving.

So i requested to cancel and refund the money. So starts another wait - where after 15 minute they realised that they cant cancel it as the system does not allow them. So I was told - well they cant refund and can only provide cash. At this stage, I was completely disgusted and left the store.

Sanchurro is charging premium for their product and services. But what you are serving is extremely poor, underwhelming and Zero customer service. It is unfortunate that Sanchurro lost its quality identity. I can assure you that I definitely DID NOT "feel welcome" and DID NOT LEAVE "with a fun, vibrant memorable experience". It was...

Most unprofessional customer service ever received. Being there many times and never had this experience before. I placed online order, went to pick it up and waited at the counter. Was approached by a lady behind the counter and I said I have an online order, she completely ignored me and started preparing other orders. I was shocked as it was witnessed by others as well. Another lady came behind the counter and I asked if anything was wrong and why the other lady is showing a rude behaviour towards me. I asked if I can speak to the manager or provide any feedback as I haven’t had this experience before at San Churo’s. The girl said the lady served me was the manager anyway. Fist lady approached me again agitated and said what is my problem and asked the other girl to mind her own business as it’s not her problem. The other girl behind the counter said she is sorry as they were having a bad day. However the manager didn’t said a work and moreover she was giving other girl an attitude as well. She said there is no way to provide a feedback and if I have any issues I can do a google review. That’s why I am posting it here. After receiving my order I apologised to the lady about the customer service I received as she was having a bad day however she didn’t say a world and handed me my bag of Churos with the same ‘not giving a dam attitude’. The management definitely needs to work on there staffs...