Fiasco's Steakhouse — Restaurant in Brisbane City

Ok. So as I was writing this I was still in the restaurant. The length of this review should give some indication of the root problem.

Let me give the blow by blow so far.

Had a 7:30 booking, a long time in advance.

Called up at 7pm to ask if they had free parking spaces. They assured us they did and that it wouldn't be a problem.

Arrived at 7:25pm. They did not have a free park. Managed to snag one at around 7:43pm.

Waited in line until 7:50 just to be acknowledged to be given literally the worst seat in the entire restaurant. While the couple in front of us with no booking got a relatively cosy table out the front. (I assume they gave away our table, realised their mistake and gave us a makeshift one, it certainly wasn't set for two)

We were sat down and told we'd have a specific waitress managing our table. This turned out to be false. We waited 10-15 minutes to be acknowledged by a waitress. We waved. Stared. Called out. No response. I wound up resorting to attempting to call the restaurant as I thought it might be the only thing that could illicit a response without having everyone in the room stare at me. Thankfully she arrived at this point. We ordered our food, some drinks and asked for water in the meantime.

5-10 minutes later the drinks arrive. (water was forgotten). And that's the story so far at 8:25pm.

8:50 and no food has arrived. I decided to flag down a waitress more forcibly and get a different seat away from under the kitchen heatlamps. Hopefully the right side of my head doesn't develop cancer. If it does it might make this one hour wait more enjoyable though. Silver linings.

8:52 I summon another waitress. My invisibility seems to have worn off. I ask where the food is. She says they're plating it up now.

8:57pm food arrives. In an amount of time that suspiciously feels like it would have taken them to fry a steak and gather some chips and salad. Chips are soggy and I'd honestly prefer hungry jacks chips. Salad was pleasant. Steak was great. The two star review stands. It might have been a better use of my time to find a cow, kill it and then fry it rather than wait this long again.

I believe we were able to exit the venue at 9:15pm. At this point I had some time in the car to reflect on the prior events with my partner.

At first we mused that perhaps we were overlooked as the only interracial couple in the venue. This led us to believe that the owner is perhaps an expatriated confederate. This would certainly be corroborated by the faux cowskin seating.

I think the real beautiful part of this evening is that after a relatively turbulent week with a lot of relationship stress we came out a stronger couple. Many cultures bond over having a common enemy. Our combined hatred of the abhorrent service made us leave feeling more happy with each other than ever.

I still remember our combined sigh of relief as we were able to leave the venue. It's going to be etched into my brain for a while.

Edit: Originally this review was 2 stars. The server we complained to told us management would be in contact with us to resolve the situation. It has been 4 days since then and no one has...

Paid just shy of $50 for a 400g steak done medium rare with red wine jus; small rack of ribs; chips; and a small serve of blue cheese, walnut & rocket salad. Had the following experience:

When the waitress brought my order, she said "medium steak with [sides mentioned]." I was confused, and politely mentioned I ordered medium rare, but she just gave it to me and ignored what I said. I cut into the side of my meat, which appeared a bit overdone, but before I had a chance to fully inspect it, another waitress quickly asked if all the steaks were good then left us after a second.

The meat wasn't medium rare, nor even medium, but medium well, with no seasoning and burnt edges. Plus, you could tell the cut of meat itself was pretty tough and definitely not worthy of the high-end price point it sits at on the menu. I attempted to cover its flavourlessness with the red wine jus, but it was almost as lacking in taste as the meat, with next to no red wine fragrance and zero body of flavour.

The chips tasted, looked and felt the same as a $2 bag I got out of the freezer at the shops and chucked in an air fryer, and the salad was alright, but surely nothing to write home about (seems like more effort was put into how it looked rather than tasted).

The small rack of ribs I got were nice, but we're overshadowed by everything else on the plate being a massive disappointment.

Now, I'll be honest, should I have called a waitress and asked for a re-fire? Yes. But when you're paying $49 for a meal in a city-wide-acclaimed steakhouse, you'd expect something better than an unseasoned, flavourless, tough, very overcooked piece of meat surrounded by a selection of underwhelming sides that each lacked flavour and excitement. And it's always awkward having to call a waitress to complain, as the social situation I was in wasn't overly comfortable, and having to go and fetch a waiter over an entirely underwhelming dinner isn't an expectation guests ought to have.

I often eat out because I know the food I'll get will be better than that I could make at home. However, tonight, I was literally looking at my plate thinking, "I've cooked the majority of this meal for far cheaper at home, and it tasted better than this." And that's not what you want your customers thinking as they're eating at your restaurant, paying premium prices for their meal.

Overall, the food, parking, atmosphere and attitude of the waitstaff made it feel like a lower-middle-class pub... where you pay upwards of $55 for a meal and drink. Fair bit of a shame, that it prompted me to write this. I hope they can pump some passion back into this place, as they could really be on a winner here, and I'd love to return in the future and have a great night there, but right now, it's not a place I'll be...

My husband and I visited Fiasco's Steakhouse after 2 p.m. for a late lunch, I ordered t-bone, porterhouse, baramundi spring roll and mocktail and coke.

As soon as I walked in, a male employee who seemed to be Australian guy greeted me very kindly and I happily ordered and waited.

Choosing a drink menu, we ordered a drink from a curly-haired, slightly bulky female employee, and from then on, we had an amazing experience.

The female server turned the face and walked away when I wasn't even finished speaking, she didn't look at me and didn't wait to listen to me until the end, and put me down as if throwing a plate and drinks.

I treated her respectfully without doing anything wrong and didn't forget to thank her, but the rude attitude continued, and I was so surprised, embarrassed, and offended.

I didn't want to face her again, my heart and hands were shaking because I shocked with the disrespectful behaviour.

I called the woman, who appeared to be the manager, when she came to serve at the next table, and explained these situations,

The female manager and the male manager came to me and apolozised to me. And the rude server didn't come to my table again.

But, few minutes later, rather than scolding her, I saw a female manager laughing loudly and joking with her just a few steps from my table. I doubted if their apology was sincere.

It says Brisbane's best steakhouse, but the steak was overcooked and tasteless, and the server was so rude that I felt insulted.

There will be no revisiting here.

We could be able to say "happy new year" eachother very happily and also, she could get some tip. but I'm so sad that she decided ruine our lunch and insulted us rather than happy greeting and tip.

I wonder what could she get from this behavior. What a silly person!

이렇게 긴 항의성 리뷰에 미안하다, 오해다.. 라는 말 대신 수 개월이나 지나 답변란에 점 하나로 손님에게 모욕주는 인성 터진 레스토랑 오너라니.. 대단하군요!

예예 어디 스테이크...