I have a Philips Saeco automatic espresso machine that I bought when still living in South Africa - as far as I am aware, that model is not sold in Australia anymore. However, when I phoned Segafredo they were more than happy to help me (this after phoning another service who said they couldn't service Saeco machines anymore due to lack of parts). I took my machine in that afternoon, after a brief look at it I was told they knew what the issue was and to leave it there. 24 hours later I received a text to say that my machine was ready. They serviced and cleaned my machine and replaced a few o-rings, for a VERY reasonable fee. The machine works perfectly now. I am happy to recommend them to anyone who would like their coffee machine serviced or repaired and have already referred...
Read moreI recently ordered coffee pods from Zegafreedo and found the online ordering process to be straightforward and user-friendly, which made the purchase experience quite pleasant. However, I believe the delivery timeline could be improved, as the arrival took longer than expected.
Despite the delay, I am thoroughly satisfied with the quality of the product itself. Once the coffee pods arrived, I was completely pleased with my purchase.
I would highly appreciate if Zegafreedo could work on speeding up the delivery process, as this would make the overall experience even better. As a satisfied customer, I look forward to future purchases and sincerely hope that improvements can be made in this area.
Thank you, Zegafreedo, for your excellent...
Read moreFirst time I been to Segafredo Zanetti shop here in Bowen hill, Brisbane and introducing to the coffee maker the La Pavoni Europiccola by 2 gentlemen in the shop by the name Rosario and Roberto who served me last Friday. I immediately purchased the coffee maker and it was the best coffee I ever made. Took me couple of times trying it out to get the hang of it, once understanding how the mechanically the coffee machine work it just produce the best coffee that I ever made and taste very good just like Pro, it was my Christmas treat and I am very satisfied with the purchased, affordable price, look good when I displayed in my kitchen bench and smile when ever I see it. And it was a...
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