Domino's Pizza Southport — Restaurant in Gold Coast City

Ordered via the iPhone app, which was painless. Said order ready at 6.20pm. Got there then, screen in store said 6 minutes remaining as pizza in oven. It was packed in there and it was obvious they were busy so I waited politely. Once it said ready, I asked for them to check, they said it was still in the oven. This was about 6.30. At 6.33 a male came to the counter and told me that one of my pizzas (vegetarian) didn't come out of the oven (it must be like the Bermuda Triangle) and they needed to make it again. They said 8 minutes wait... At 6.43 the chick at the counter handed me my pizzas and a garlic bread (after I asked for something in compensation). My husband was waiting in the car and said he was desperate to go to the toilet so we rushed home. Got home, opened the pizzas and there were two pepperoni, no vegetarian... Are you actually kidding me! I rang the store and told them to deliver me my vegetarian pizza after the massive screw around and they said no, that they could credit me a pizza for next time... I don't eat pig so I was stuck eating just garlic bread... I don't even want to redeem my make up pizza if I have to deal with the Southport store again! Seriously, the...

First Meal I'd eaten all day. Initially, I was gaslit by the crew saying the spring onion was crossed out... I showed the receipt.. suddenly the energy in the room turned very hostile by the bunch of young adults. Like I was a criminal for inconveniencing demanding fair consumer law standards.

I worked as a junior manager for Subway in Robina / Q Store for 4 years. I would never have pushed back on a customer complaint. I'm not sure what unhealed trauma is making these zoomers act this way. It's pretty disrespectful.

The young guy with the monobrow and and very little self-awareness tried to customer service me out of restitution, with a $1 refund for the spring onion. AWhen he offered to remake the pizza, all the staff members felt oppressed from his body language and his slamming of metal objects in defiance yet acceptance.

All I wanted was a pizza that looked like the image on the website. Yet I was treated like trash for politely refusing the product.. wanting my fair money's worth.

This crew needs to be retrained. The kid with the monobrow needs a pair of tweezers and to shave his face / wear a beard net.

I hope you have a laugh reading the review. Jokes on you however.

7:23pm...

I placed my order with ubereats at 4.15pm today that totalled $71.80 (2 x pizzas, garlic bread, Pepsi, chips and choc brownies). I expected a delay due to Anzac Day which was fine. However, after 3 ph calls, a completely incorrect order being delivered to me and returned (1 x pizza, 2 x kicker bites), no contact with the manager despite attempts to reach them by ph, I finally received my correct order at 7.58pm. That’s 3 hrs and 45mins after my order was placed and we live exactly 2kms away from the store. There was no offer of a refund much less any apology or acknowledgement of this collosal fuk-up from the manager of the store-only apologies from his young staff receiving my calls and delivering the food. Due to attending the ANZAC dawn parade at 4am and then continuing long celebrations at the RSL-needless to say my hungry exhausted husband fell asleep wearing his medals on the couch at about 7.30pm. Dinner was wasted and I ate a few pieces on my own. I also did not receive the extras I had asked for and paid for on my pizza. Disgusted by the service and end result. Save yourself time and money and...