Grand Orient Restaurant — Restaurant in Perth

Good for very special occasions only. Venue: Located in Melbourne Hotel. Parking at street or fee payable covered carparks next to the hotel. Definitely fine dining setting and grand Retro decoration. Good ambiance. Very spacious. Comfy seating. The Lazy Susan is already installed into our big round table but not be rotated easily sometimes. --- 8.8/10 Service: reaches 5 starred hotel standards. --- 8.7/10 Food: Generally good presentation. Small portion. Uses Premium ingredients. Expectedly expensive mainly for very good servic, but too expensive for food. We had Ruby Set Menu ($138pp) plus signature Peking Duck (2 courses, $98/whole). Shame! Double Boiled Chicken & Abalone Soup (from the set menu) wasn't available, and we were forced to pick another cheaper and popular soup that the captain suggested. But the captain gave us a larger lobster. She showed us a live lobster first before it's cooked for us. Apple Juice, $5 Sliced Duck Wrapped with Pancakes北京片皮鴨, 12pcs: the duck was well roasted. Sliced by the captain. Large and thin slices of Cripsy duck skin. Another waitress wrapped the duck with Hoi Sin Sauce, Cucumber, Chinese Leek, and a super crispy flake. Just rolled up into cigar shape. The shape wasn't a traditional one. The sauce was dripping down from the other side when I was eating --- 9/10 Sang Choy Bao鴨鬆生菜包, 8pcs: the number of pieces is not matched with Sliced Duck Pancakes. The lettuce was crunchy. A lot of gravy. The combination of fillings was mediocre --- 6/10 Szechuen Spicy & Sour Seafood Soup四川海鮮酸辣湯: It's instead of Double Boiled Chicken & Abalone Soup. It only had a very little Crab meat and a few deep-fried Silver Fish in my bowl of the basic spicy & sour soup. Have the taste of spicy, but no sour. --- 7/10 Ruby Set Menu ($138pp) for 6: Braised Live Lobster with E-fu Noodles 上湯龍蝦伊麵: lobster was cooked to perfection. The e-fu noodles were good too. The dish was distributed by the waitress. She should have to show the dish to us before dividing it into 6. And she didn't follow or understand or instruction as a kid needed an extra small bowl of noodles --- 8.5/10 Then, other savory dishes almost served together. Truffle Seafood Fried Rice 松露海鮮炒飯: full of aroma of black truffles. The frying rice technique was ok. But I and my partner got only one small prawn in our bowls. I was searching over. Where's other seafood? Ridiculous. Don't name it seafood fried rice. --- 6.5/10 English Spinach Poached in Supreme Chicken Broth 上湯菠菜: with Goji berries. --- 8/10 Himalayan Seasalt & Black Pepper Wagyu Beef 海鹽黑椒和牛: only this one was large portion. Cooked with Shimeji mushrooms, three colors capsicum & onions. Good beef. Well-balanced --- 9/10 Steamed Whole Coral Trout with Ginger & Shallot 薑葱蒸東星斑: the fish was too small for 6 adults. It would be ok if for 4 adults. Well- presented. Fish wasn't overcooked. --- 7.7/10 Braised Half Green Lip Abalone with Sea Cucumber and Japanese Mushrooms 青邊鮑魚炆海参花菇: served with asparagus. Abalone was very thinly sliced and tender. Very small portion of Sea Cucumber. Japanese mushrooms were ok. --- 7.7/10 Matcha Mousse and Black Sesame Ice cream: Asian flavors. My Mousse and ice cream wasn't...

I am writing to express my disappointment with the dining experience I had at your establishment during a recent business lunch. As a regular patron of your restaurant, I (and my colleagues) have always enjoyed the ambiance and the quality of the food. However, on this particular occasion, the poor service and several other issues greatly affected our overall experience.

Firstly, our initial introductions and business discussion were constantly interrupted due to the subpar service we received. The staff seemed disorganized and inefficient, taking our drink orders one at a time and entering them into the system individually. This resulted in unnecessary delays and disrupted the flow of our conversation.

We must also mention the peculiar way in which the waitress poured the wine and beer at our table. Her technique was unorthodox and quite bizarre, which added to the overall disappointment of our dining experience. The lack of professionalism in this aspect further detracted from the enjoyment of our meal.

When selecting our dishes, were encouraged to order more food than we had initially intended. As a result, we ended up with an abundance of leftovers, which we were charged to take away in an attempt to avoid wastage. This approach not only felt pushy but also left us feeling unsatisfied and wasteful.

To add to our disappointment, the timing of the meal was poorly executed. While we had ordered a number of entrees to share, the mains started to be brought out before we had finished the majority of our entrees. Despite clearly specifying that we wanted the entrees served first and the mains to follow once we were done, our request was not honored. We had to request for the mains to be stopped as we were not ready for them, which further disrupted the flow of our meal.

Moreover, we noticed that the dishes were taken back to a trolley near the door for a brief moment before being returned to the kitchen. It was evident that these dishes had been left under a heat lamp for an extended period, as they were served to us cold. This was particularly disappointing considering the price tag attached to each dish, which was approximately $55. The lack of freshness and the cold temperature greatly diminished our enjoyment of the meal, especially with dishes like the deep-fried prawns and stir-fried beef.

I wanted to bring these issues to your attention in the hope that you can address them and improve the overall dining experience at your restaurant.

As a loyal customer, I believe in the potential of your establishment and would like to see it regain its reputation for excellent service and...

Terrible customer service!

Had dinner there with friends. The restaurant didn’t have any of the Toothfish in stock so the waitress turned us onto the whole steamed fish from the Chinese New Year menu.

My partner took one bite of the fish around the belly area and it was extremely bitter and my piece was also bitter to the point it made us gag when and was inedible. Spoke to the waitress and she took a piece in for the chef to try. She returned and sad yes the agreed that the fish was “slightly” bitter but that was the fault of the fish who hadn’t prepared the fish properly.

We were told if we wanted another fish we would have to wait longer and she suggested we just eat the remainder of the fish and let them know if it was still bitter.

In the end, about 2/3 of the fish was edible and we were charged about $130 which understand is market price (for a fish we didn’t want in the first place) but at a restaurant like this you would hope the kitchen knew how to prepare it properly.

When paying the bill, we were all chatting and my friend who paid the bill didn’t have a chance to look at the bill, we hoped for a discount or anything about the fish but when he got home and checked the receipt we were charged full price.

My partner called the restaurant to ask about it and spoke Janice who informed my partner she was the manager and the waitress who served us. My partner is explained the whole situation again and Janice that she would call back in a couple of hours. We waited and no call back and we have tried calling back but with no luck.

I usually don’t bother with writing reviews as I am lazy but the customer service was so appalling and we are not able to contact the restaurant so I don’t have another choice.

Food in general was fine but being in that location and paying those prices you would...