The Adnate Perth - Art Series — Hotel in Perth

My wife and I were greatly looking forward to a rare, kid-free weekend in the city, and we chose The Adnate for what we hoped would be a special overnight stay. ||||Our first impression of the hotel was not a good one. The lobby felt unwelcoming, and bizarrely, there was an opened and unattended carton of Browne's coffee milk left on a communal table near the entrance. ||||The check-in process that followed was a complete shambles. Instead of a welcoming greeting acknowledging my Accor membership and the "Indulgence Package" we'd purchased, there was nothing. The staff member tried to charge me for the full amount of the stay completely ignoring that I had used Reward points to cover most of the charge. After I explained the situation, he became confused and then attempted to charge me for the value of the points used. It was only after I presented my confirmation email as proof that he finally understood and charged the correct remaining balance.||||To cap off this frustrating ordeal, my credit card was then declined. After using a different card successfully, I received a fraud alert from my bank asking me to approve. The card that was supposedly "declined" worked perfectly at other retailers later that day, proving the issue was entirely with the hotel's payment system. ||||We were booked into a Premium Adnate Deluxe King room, which was advertised as being larger. In reality, the extra space was just a large, empty area between the foot of the bed and the wall-mounted television. This made the room feel poorly designed and made watching TV from bed quite difficult due to the distance. It certainly did not feel like a valuable or "premium" upgrade.||||Our package was meant to include a picnic hamper. The package explicitly stated this would be provided "upon your arrival," but it was completely forgotten. We had to go back down to reception to request it.||||When we returned to our room later, the hamper had been delivered. To be fair, the contents were of good quality, with a nice bottle of red wine and assorted cheeses. However, it was a shame that it included pork, which my wife doesn't eat. It's another small detail that shows a lack of thought, as there was no inquiry about dietary restrictions for a "curated" package.||||The final failure in service came at breakfast. Despite our rate clearly including buffet breakfast for two, the restaurant staff insisted it was not included. For the second time during our short stay, I had to pull out my phone and show my confirmation email to prove what I was entitled to. It was embarrassing and unacceptable. After all that hassle, the breakfast itself was a letdown. There was now only 10 minutes left before the buffet closed, and many of the hot food trays, including the scrambled eggs, were already empty and not being refilled.||||The comedy of errors concluded at checkout. Unbelievably, for the second time, the hotel staff tried to charge us the full amount for the stay, demonstrating a complete and systemic failure in their internal communication and billing systems.||||The only bright spot in an otherwise soulless experience was the Food and Beverage Manager. He was a true diamond in the rough, with great charisma and great banter. His professionalism and warmth were a stark contrast to the rest of the service we encountered and the only part of our stay that felt genuinely hospitable.||||However, one excellent staff member cannot make up for a hotel with such fundamental systemic failures. The entire stay was characterised by unprofessionalism and a complete lack of attention to detail. Based on this experience, I would absolutely not...

Location: what's hot- centrally located near the CBD & "heart of town". What's not- one of the furthest in terms of walking from Perth station. There are nearer hotels if you are coming from the Perth train station.

General facilities: What's hot- contemporary Aussie art works line the walls of this building, inside & out, making it eclectic. What's not- unremarkable really. Standard features. Although reasonably new, if you look closer, much of the linen covered furniture (viz chairs) are stained and grubby close up. Swimming pool is small. Dining area is smallish.

Rooms: What's hot- beds & pillows are very comfortable! Probably the best feature of the room. Shower head is a rain shower! Always a mark of a great bathroom. The TV screen is large. They provide an ironing board and an iron, which is nice. There's also a basic Expresso machine, which is appreciated. The room windows are floor to ceiling-great views and light! What's not- no toiletries unless requested (eco drive). No tissue paper unless requested. No room slippers provided. No water- so you either have to boil it in-room, or walk to the 1st floor to get it from the dining room, which sucks. Carpets are designed to hide the grime, but on closer inspection, the stains are there, giving you an icky feel. The wardrobe area is severely limited, so it feels cramped when you have 2 people trying to share the same area. Could be better. There is no dedicated luggage stand, so you'll have to do with laying it on the floor. Pity your back & knees.

Service: What's hot- nothing really. All the politeness your expect from any hotel. Nothing remarkable. What's not- housekeeping service is inconsistent & poor. By any standards of a good hotel this is one big area that they need to improve upon. We stayed 7 nights & for the first half of our stay, we had to request for our rooms to be made up and on at least 2 days, there was no housekeeping at all. It almost felt like a third party service had been employed to take care of the rooms which was disconnected from the hotel's standards. An annoyance we could do without & a huge fail in my books.

Breakfast: What's hot- sadly, nothing great. It was ok, again, unremarkable in its variety, quality & presentation. What's not: if I had to do it again, I'd find breakfast elsewhere & save the money.

Conclusion: it was ok. Nothing to draw me back again unless I had no other choice. The fact that it's an Accor accredited hotel makes it even more disappointing. Between the poor housekeeping & the unremarkable breakfast, it's a pretty average hotel with limited repeatability if you...

Location: what's hot- centrally located near the CBD & "heart of town". What's not- one of the furthest in terms of walking from Perth station. There are nearer hotels if you are coming from the Perth train station.General facilities: What's hot- contemporary Aussie art works line the walls of this building, inside & out, making it eclectic. What's not- unremarkable really. Standard features. Although reasonably new, if you look closer, much of the linen covered furniture (viz chairs) are stained and grubby close up. Swimming pool is small. Dining area is smallish.Rooms: What's hot- beds & pillows are very comfortable! Probably the best feature of the room. Shower head is a rain shower! Always a mark of a great bathroom. The TV screen is large. They provide an ironing board and an iron, which is nice. There's also a basic Expresso machine, which is appreciated. The room windows are floor to ceiling-great views and light! What's not- no toiletries unless requested (eco drive). No tissue paper unless requested. No room slippers provided. No water- so you either have to boil it in-room, or walk to the 1st floor to get it from the dining room, which sucks. Carpets are designed to hide the grime, but on closer inspection, the stains are there, giving you an icky feel. The wardrobe area is severely limited, so it feels cramped when you have 2 people trying to share the same area. Could be better. There is no dedicated luggage stand, so you'll have to do with laying it on the floor. Pity your back & knees.Service: What's hot- nothing really. All the politeness your expect from any hotel. Nothing remarkable. What's not- housekeeping service is inconsistent & poor. By any standards of a good hotel this is one big area that they need to improve upon. We stayed 7 nights & for the first half of our stay, we had to request for our rooms to be made up and on at least 2 days, there was no housekeeping at all. It almost felt like a third party service had been employed to take care of the rooms which was disconnected from the hotel's standards. An annoyance we could do without & a huge fail in my books. Breakfast: What's hot- sadly, nothing great. It was ok, again, unremarkable in its variety, quality & presentation. What's not: if I had to do it again, I'd find breakfast elsewhere & save the money.Conclusion: it was ok. Nothing to draw me back again unless I had no other choice. The fact that it's an Accor accredited hotel makes it even more disappointing. Between the poor housekeeping & the unremarkable breakfast, it's a pretty average hotel with limited repeatability if you...