Pho Thanh Dat — Restaurant in Perth

Haven't been here for years: Venue: Causal setting. Slightly packed as more tables. --- 7.3/10 Service: busy at rush hours. Order at table. Get tap water from the fridge and glasses at the front desk. Food served fast and faster than beverages. Pay at the cashier before leaving. --- 7/10 F&B: Causal presentation. Normal portion. Reasonable prices. The sizes of beverages are smaller than other Vietnamese restaurants. Iced Vietnamese Coffee, $6.9 Durian Smoothie, $9: smaller size than I expected, but rich flavor of durian and smooth texture. Combo Beef Pho, $19: good portion of raw beef, cooked beef bisket, tendon & tripe, and 1 beef balls (half-cut, bigger than other restaurants). Beef Short Rib Pho, $21: very tender meat. Pho soup base was good and tender to be sweeter. There was a good portion of onions, coriander, and spring onions in the soup. Smaller size of side condiments, but enough for 2 of us. --- 7.7/10

3.5-4 stars : Came here in June & Oct in 2021 Venue: causal setting, spacious. Bright & Tidy. Broadcasting Mandarin songs. One unisex toilet. --- 7.3/10 Service: Basic utensils and seasonings are available on each table. Get tap water and glasses beneath the TV at the front desk. Waited for beverage over 30 minutes when full house --- 6.8/10 Food & Beverage: The soup base was clear and tasted good. Not much herbs and onions in the soup. Normal portion of bean sprouts and basil. Flat rice noodles were stick together very slightly when I came in June. Not found stick together in October. Reasonable price for quality and quantity of meat. Causal presentation. --- 7.5/10 Pho Premium Wagyu, $14.5: glossy wagyu beef. Smaller portion. Pho Raw Beef & Tendon Short Rib, $17.5: tendon and short rib was very tender. Black Hot Vietnamese Coffee, $5: usual taste. Soursop Smoothie, $5: not so common in Perth. Nice portion. Combination Beef Pho Oxtail, $14.5: good value: really get everything of beef. That's 2 pcs for each oxtail, tripe, tendon and meatballs, and some raw and cooked beef. Very tender. Rice Vermicelli Grilled Pork, $13.5: large portion. Crispy pork. Pandan Latte Cold with Coffee, $7: new in the menu. Durian Smoothie: not very smooth, as too busy, not enough...

Wait 25 minutes for a bowl of Pho.

Maybe this is why this place is always crowded. Because their chefs cook like turtles????

Edit: Nice try blaming Covid for your problem. When I was there there was 7 full tables in at least 5 front staff running around (there were more in the kitchen).

Process wise, how could you take 25 minutes to prepare a bowl of Pho? All you need to do is putting noodles in a bowl, then putting in the meat and the herbs and pouring in the soup, all should have been partially prepared in advanced. That’s all, but it takes 25 minutes? Yeah right you’re not turtle, you’re slug.

I came in here with my grandparents who cannot speak English fluently so they tried asking the staff in Vietnamese but were responded in English. Such typical /// behavior.

Also, there are lots of negative comments about your staff issues and long wait time but you don’t seem to care? Maybe actually taking responsibility for once in your life?

Edit 2: You want to know how to run your process better? Maybe go to YouTube and search for “How to make Pho” and tell me how many of them videos are longer than 25 minutes?

Everywhere I eat, including Vietnamese restaurants in Vietnam, only takes maximum 15 minutes to make a bowl of Pho. Using your logic, their dishes should all have been “stone-cold” right?

You are struggling to hire staff maybe because they don’t want to work there?

1 star because Google doesn’t allow...

The owner of this restaurant really needs to train the staff. We visited this place on a Saturday lunchtime based on a friend’s recommendation. Since we had a 3-year-old child with us, the wait may have felt longer, but we had definitely waited for at least 20 minutes. During that time, guests who arrived after us had already started eating, while we were still waiting. The staff member who took our order saw us waiting the entire time, yet paid no attention. Eventually, we asked if our order had actually been placed. The first staff member we asked didn’t even apologize, and instead called over another staff member to check. That person asked for our table number and what we had ordered. When I asked if our order hadn’t been placed, they simply said yes — without any apology. I checked again with the original staff member who took our order, and they also confirmed it hadn’t been placed, again with no apology. Mistakes can happen, especially during busy hours — I understand that. But when a mistake is discovered, the very first thing you should do is apologize to the customer. Instead, the attitude of the staff felt like, “Yeah, we messed up. So what?” So we decided to leave without eating. As we were walking out, one of them mumbled a quiet “sorry” behind us. No matter how good the food here might be, we will...