Gloria Jean's Homebush Novotel — Restaurant in Sydney

I have been a loyal customer for 7 years to Gloria Jeans Sydney olympic park, In fact my whole office buys coffee from there. Today I took my coffee back because there was definitely 2 equals in there instead of 1- the manager there (calls himself Charles) first refused to change my coffee (even though I only had a sip out of my coffee), and then said I need to start paying if I want equal in my coffee because they pay head office for the equal sachets. When I questioned him on this, he started yelling at me, humiliated me infront of other customers and aggressively starting throwing the milk and equal sachets around. When I asked him if this is how he treats a customer who comes everyday he replied saying we have many customers who come everyday.

That kind of behaviour and service is appalling. And I nor do anyone in my office need to give business to a coffee shop who treat their loyal customers with such disrespect. I rather go to the coffee shop across the road who appreciate their loyal customers who come everyday. After coming everyday for 7 years, he doesn’t even remember my coffee order!!!

If you guys pay head office for sugar and equal, we pay you for your coffee. You aren’t giving us anything for free. Is it Gloria jeans practise to charge customers for the equal or sugar they want in their coffee?!

Also as of late, the coffee is being watered down and coffee beans are always burnt. Last week when I nicely told this same manager that, he said “ok cool”. So it just shows he doesn’t care about the brand standards at all.

Appalling behaviour and below standard coffee from Gloria Jeans Sydney...

I was not happy with my hot chocolate very bland and boring I feel same about almond croissant dry and no flavour fake almond essence in there. The tables are messy to sit at doesn't make us feel nice crumbs everywhere no one seems to be cleaning the place. Maybe the crumbs are blending in with the wood and in bright environment cant be seen. Store is beautifully lit and bright. Person working there's nice not their fault food bad and place messy may not be paid ok or trained properly to see the crumbs but not nice experience when it came to the food and sitting there's. However service is 5 stars nice people very nice working there just perhaps the croissants/hot chocolate powder/milk could be nicer in quality. I would love to come back if things are improved because service good and it's a...

if there's a 0 Star to give i would give it!! I ordered SOY CAP ,the lady who made the coffee called out "SOY LATTE" and i ignored her, then she looked at me said "thats yours" and I told her no, i didnt ordered soy latte, i ordered soy cap. Instead of APOLOGIZING , she just grabbed the coffee back took of the lid and poor choc powder on top, put the lid back on and put the coffee back on the bench for me to pick up! So , i asked "so, theres no difference between a cap and a latte"? she answered "not really" and still not apologising for her mistake!! so i said, if you know how to make coffee you should know the difference between a cap and a latte!!! I promise i would never go back to your store!!! Thanks for ruining my...