Gong Cha Marrickville — Restaurant in Sydney

The taste of the sticky brown sugar tea is so good!!! But Poor and bad service, it’s been three times my boyfriend and I go for bubble Tea and always is the same... we went to today Saturday 26/09/2020 at 1:50 pm, to start the lady in the cashier never say good afternoon, hi or something ... her face and expressions are rude like she doesn’t want to help the customers, (whatever... all staff is having this bad expression on their faces, they look like saddened or unhappy idk). Second, when I always ask for less ice they put more ice than the usual ice they should put, seems like they don’t like when customers ask for a request or something different. Third, I’m a regular costumer of Gon cha, I consider they have good and tasty teas, for this reason in other branch they offered me to use a member card where I can charge every time I will buy tea and when I will get 10, I can get a free tea. However, today when I use my card the cup stamps number didn’t change... where it’s suppose to change every-time I buy . I explained the lady and she just said I need to wait couple of minutes but nothing changed, I told her again and then she just ignored me. Sorry Gong cha but your service...

I'm a big fan of Gongcha and buy it almost every other day for myself and others, so I know the menu well and never mess up an order. This time, the staff member got upset when I politely pointed out that my drink was wrong, I had asked for less sugar and no ice. Despite explaining it calmly, she insisted that's how she made it, even though it clearly had ice (you could hear and feel it) and no sugar, which made it taste bitter. She then rolled her eyes and raised her voice, asking what the issue was, even though I had already explained. Honestly, the staff could really use some proper customer service training. I won’t be returning to this particular location again. It’s frustrating when they have one simple job and still can’t get it right. Also make sure you check how much they’re charging via eftpos, they over charge. They overcharged me twice on eftpos - my fault for...

gong cha get your franchise venues together. dont offer loyalty program if you cant uphold it. I came in today, purchased 7 drinks and was told wifi is down and was told sorry. I understood technical difficulties beyond their skilled experience and asked if I could retain stamp like purchase, they said to contact head office. Absolute joke the female management there, learn to handle customers before running a store. Odd that Wifi suddenly did not work when I purchased 7 drinks. Never purchasing Gong Cha here again. Tell your staff to not joke and laugh in vietnamese when customers are standing in front of them. absolutely disgusting and...