Oliver Brown — Restaurant in Sydney

If I could give zero star, that’s what I would do. Unfortunately I did not read the reviews and I went in with my daughter. We ordered and sat and waited. After 25 minutes. The food came, but the extra turkey bacon that was supposed to be an add-on was not brought , so I politely asked the asian woman, and she apologised for forgetting and brought it as my daughter and I started eating after the long wait I spotted some green spots on the turkey bacon so I went and asked the manager which was a tall, heavy build girl and she told me that that’s how it’s supposed to be with green spots, and I told her that I looked it up on the Internet and none come out with green spots so she said that she would give me the refund and as she’s going to give me the refund, she’s starting to be rude and told me to never step foot in her store again that she’s banned me and I said I might even get a poisoning from what you served me and you’re being rude to me and she said that she’s gonna call security and just could not stop yelling at me and belittling me !! keep in mind I’m 50 years old and she was in her 20s, I said to her, just give me my refund and I will leave she was holding it in her hand and yelling, and when she gives it to me, she slaps my hand so hard by the way I have carpal tunnel. I did not say anything to her. I just walked out with my daughter I was shaking with this terrible experience. I believe people like that should not be at customer service !!! I paid $50 which is not even reasonable and she...

While the waffles were great, my rating was influenced by the lack of friendly service and the serving of a plastic cup when we were dining in. I've been to numerous Oliver Browns around Sydney in the past month (so covid can't be an excuse) who serve reusable ceramic or glass cups whether I am offering a cold or hot drink if it's for dine in but Liverpools Oliver brown served our drinks (an iced chocolate and a latte) in plastic disposal cups. We also noted the female front staff to not practice hand hygiene between serving cakes and performing other duties. While we wanted to address our concerns with the owner/front counter staff, they were not bothered to be attentive and chose to turn their backs on us. They simple were not interested in engaging after the food was ordered...

Shout out to the Young man for his amazing customer service skills! Have to say I was really impressed. And the Green Tea latte he prepared and served was really pretty for the eyes! My Little one cannot walk pass oliverbrown without asking for strawberry dip .. and of course have to get it for her. When I told the Young man to serve it to her at the table in the food court accross the store, he kindly advised that I could eat external food at Oliver brown table. Please know that this means a lot for a mother like me. Especially when your kids choose to eat 2 different things. Your customer service make a difference! Shout out to you for being a wonderful soul. I hope his service is being recognised in the store as this is what makes me as a customer happy to come and spend my...