Terminus hotel is an upscale and expensive hotel & pub in Sydney. Being a local, I used to visit the place regularly, sometimes three & four days a week, for two years. One Friday afternoon, when I ordered and paid my second drink to a bar staff, another bar staff came to the counter and aggressively yelled at me to the level that all other customers turn their heads and looked at me. After I felt ashamed and insulted in front of the other customers and bar staff, I canceled the order and told them they can keep the $16 I already paid.

I was very disappointed, felt uncomfortable and left the place and decided to never come back again. It was one of the unpleasant experiences I have had in my entire life.

I don’t know why that individual bar staff snapped at me, but I suggest they serve and communicate with the patrons with dignity and respect. Especially given the label of the hotel.

On the positive side, I am very grateful to the female staff who apologised to about the incident.

After being shamed and insulted in front of others by a rude staff member, it is not a pleasant I will visit ever again. Especially used to being a royal customer for two years.

Anthony.

Replying to owner's comments:

Thank you for your reply.

I am genuinely disappointed by the consistent and persistent dissemination of false information about the facts and my attitude mentioned in the owner's reply. For example, nobody kindly asked me to leave.

I won't make any further comments on the owner's comments.

However, I'd like to emphasize that providing false information in response to a customer review can harm the pub's reputation. Trust and credibility are essential in the hospitality industry, and dishonesty may lead to negative perceptions among potential customers.

Additionally, I am not interested in contacting you in any form or shape. I have limited availability.

Kind Regards