Muffin Break Geelong — Restaurant in Victoria

My two sons and I were eating lunch at the food court in Westfield Geelong on Saturday 26th of August. We were sitting opposite the Muffin Break cafe, my oldest son (6 years of age) wanted a bottle of water. I gave him a $5 note to purchase one while I watched. This is due to me encouraging him and his confidence. Just prior to this I witnessed a male staff member leaning against the coffee machine bench, using his mobile phone. There were no customers at the time this occurred. The male staff member then walked behind the food prep area on the other side and continued on his phone. There was also a female staff member who was leaning on the bench behind the food cabinet also using her mobile phone. My son then went and stood at the counter waiting for service. The female staff member looked up and went back to her phone. A young couple then approached the food cabinet and she put her phone down and went to serve them. My son was standing right at the counter next to the other customers, patiently waiting. As the couple walked away, the female staff member looked down at my son and his $5, yet continued to walk back to the counter, leant down and started using her phone again! By this time, my son turned to me and said, they aren’t coming. The female looked up as I approached the counter and ushered him away, saying that we will spend our money elsewhere. This did not seem to bother the lady as she went back to her phone. This was the time the male staff member re-emerged from the back. I chose to walk away from the situation in utter disappointment rather than telling the staff how angry this made me, as they both disrespected my son. There was also a table of 4 older ladies sitting next to our table and they shook their head and said it was ridiculous. I am not usually one to review negatively and being this is over such a small item I wasn’t going to, however this is disgusting behaviour and the staff should be reprimanded. I will never shop at Muffin Break ever again. I wish I...

This is another bad example and experience that my daughter and I had today 8/8/25 Muffin break in Westfield Geelong. We just wanted a good cup of coffee and a nice fresh apple cinnamon muffin. We bought 2 cups of small flat white coffee’s and 2 apple cinnamon muffins, and a s’mores cookie. Paid $ 26! Ripped off and wasn’t fresh! So once again looked ok but obviously wasn’t worth a cent! Wasted time and money and made us feel sick once we tried to eat it. Muffins were displayed still in their original tins! Trying to say they just came out of the oven! Tasted powdery and floury no flavour of apple or cinnamon! Coffee tasted like burnt milk and no coffee taste at all! Well what did we expect from a company Muffin break? Fresh? No! Stale overnight leftovers! Company should be ashamed of themselves serving food this way, should be inspected by the health department! Made my daughter and I feel unwell as this food safety practices are not being taken seriously! Never again going back! We are giving Muffin Break minus zero. Do yourselves a favour Do not support or buy from Muffin Break, you do not want to feel sick because...

I gave one star for the coffee. It's reasonable coffee. Up until a couple of years ago, I'd been happily going to this Muffin Break for years. In recent months I've been returning and have been shocked by the deterioration of standards. My recent visit is my last. For a muffin place, there is very little variety of muffins any more. I like a savoury muffin. They used to be heated and come with cream cheese. Delicious. Now you need to ask and if you're lucky you may get a frozen packet of butter. My recent visit my muffin came cold, dry, hard. Not fresh. Their cheesecake slice is basically gelatin with no flavour. The only thing edible is the base. My coffee came in a takeaway cup , the muffin in a bag and the slice in a huge plastic container. What a waste. All goes into the bin. Why are we no longer getting cups and plates? Even the teaspoons are wooden. Staff are not happy and poorly trained. I can't see how they will continue in business, they've...