Zwettler's Wirtshaus — Restaurant in Salzburg

The experience was overall quite terrible. First of all, we had to wait for someone to seat us at a free table, but it took the service at least 5 minutes to do so, although plenty of them were empty. The food was also an immensely disappointing experience: the "faschiertes laibchen" felt like an overcooked, oversalted mess of an unfinished product, with dried onions that are usually used as an intermediate ingredient in cooking. The potato purée appeared to have a crust from all the times it was reheated. What proved to be even more unsatisfactory was the fact that every single meal we ordered looked and tasted like industrial food that you could find in the nearest store almost anywhere in austria: the pasta, which is claimed to be homemade, the same taste as dry industrial pasta. The gulasch seemed nothing more than the canned gulasch at your local billa market. For this quality, the price was extravagantly high and not nearly deserving enough of the money. The service didn't help with the disastrous experience either, since most of the waiters barely even paid attention to us, and clearly gave the impression of just wanting us to leave as soon as possible so other customers could arrive. The ladies bathroom was very dirty, with no toilet paper and no soap. Lastly, the waiter informed us that we could leave a tip on the credit card machine, which we refused to give, and after we asked for the receipt we had to wait another 5 minutes. What was worse is that he made absolutely no effort to hide the fact that he was upset by us not tipping him (putting the things for new customers on the table very loudly and aggressively, as well as the receipt, clearly wanting us to leave). All this is truly a shame since the place is very nice, but we will unfortunately not be...

Well done - I must congratulate you on the achievement that your duty manager waiting our table takes the award for rudest table service I’ve experienced in my life.

I recall we did nothing to upset the gentleman, tried our best to speak German and were still subject to his obvious loathing and malcontent for tourists in an industry that is propped up by them. Wanting to bite the hand that feeds you whilst serving them food is a new low.

The two main offences towards our father, who speaks reasonable German, as he’s been coming to Europe from the UK on business trips for years were bizarre. He asked the waiter whilst ordering in German about a particular fish he didn’t know the translation of, quite a niche fish like red snapper, to which the disdainful response was “well done, you know now two words of German” - I would maybe feel inclined to take linguistic observations off you, had your English been grammatically correct… alas, it was found wanting. My dear fellow, how about we perhaps all teach you a different two words of English to describe yourself? Our father is rather mild and meek so brushed it off but it was the behaviour becoming of a prat.

Secondly, at the end of the meal the waiter automatically selected no tip for our table then proceeded to say aloud for no other reason than his own enjoyment “English people don’t tip”… A correction perhaps, for your stereotypical assumptions? “English people don’t tip bad service”

Maybe worth it if the food was spectacular, but sadly, it was not. The time from ordering the food took to arrive at the table also left me contemplating my life decisions. It was my first time trying Sulzberger Nockerl though, so thank you for the memories of associating subpar soufflé with subpar table service...

Very very bad experience, so disappointed!

I visited this place on 02.01.2025 with my family for dinner. We previously visited also a few more times, we remember that the food was good (even though it is hard to find a table during summer time).

My brother ordered a coke and it was really bad. It was no acid, no gas, it came in a glass, without any bottle or can. After that I asked the waiter to get a coke with a bottle because this one is not good. At that moment we were 100% shocked with the attitude. The waiter (the brunette one with very bad German accent) told us that it is not their problem and it is our problem if we don’t like it. The argument took sooooo long, as each waiter who leaves our table sent another waiter to take care of us, and they were also arguing with us. A few times they left the table even without we finish our sentences, they barely listened us. At some point I was actually nervous that the temperature was increasing and it could escalate more.

I cannot mention all the disrespectful comments and behavior, as this comment would be so long, but seriously after a long day of family trip, our evening ended SO DISSAPOINTING. I really don’t recommend, if you are giving importance to a friendly staff. If we talking about the food: schnitzel, kaiserschmarrn and the beer was good.

I really hope this restaurant can give importance to the quality of the service and the attitude of their stuff. We don’t plan to visit ever again. You can also see the other comments, who share the same...