A Disappointing Experience That Started Well but Ended Terribly
We visited this restaurant as a group of four adults and two children, looking forward to a pleasant evening. Initially, everything seemed fine. The waiter, who happened to be from our home country, was friendly and recommended the Venison Goulash. We also inquired about the Pumpkin Soup with shrimp, specifically asking if it was suitable for kids, as our 5-year-old son loves seafood and was excited to try it. The waiter assured us that both the soup and the goulash were kid-friendly.
Unfortunately, this turned out to be far from the truth. While our son was eating the soup, he found something extremely spicy—likely a pepper seed or another ingredient that was unexpectedly hot—which caused a severe reaction. Understandably, he couldn’t continue eating and became very upset. While we acknowledge that he became loud and may have caused some discomfort to other guests, he’s a 5-year-old child who can’t fully control his emotions.
Rather than showing understanding or compassion, the waiter was quick to demand that we take our son outside immediately. We were actively trying to calm him down and get him dressed to leave, but the waiter insisted we move faster, displaying a shocking lack of empathy. Worse, he suggested we dress our child outside—in 3°C weather at 7 PM, in the middle of a busy Christmas Street Market in Vienna. This was completely unreasonable and devoid of basic decency. My wife, son, and I rushed outside into the freezing cold while our friends stayed behind to manage the rest of the meal.
What started as a pleasant evening turned into a stressful and humiliating experience due to the staff’s complete disregard for the challenges parents might face. False assurances about the food's suitability for kids and the refusal to offer any understanding made the situation even worse.
We fully understand that a loud child can be disruptive in a restaurant, but compassion and a family-friendly attitude should be expected at any decent establishment. The way we were treated made it clear that families with children are not welcome here. If you have kids, I strongly recommend avoiding this restaurant. A place that cannot show empathy for a distressed child and his parents has no business claiming to be...
Read moreI very rarely leave reviews because I find doing so to be quite cheesy but I had one of the best restaurant experiences I’ve ever had at this place, if not the very best.
The food was amazing and all came to the table in a timely manner. I had one of the evening menus and the sequence of the meals was absolutely perfect—the starter, the main entree, and the dessert were all equally memorable. The portions were more than generous and the wine selection went amazingly with it.
Service was just as good. The waiter was friendly and knowledgeable about the menu. Gave good wine recommendations. Even beyond that, he engaged with us in pleasant conversation and gave recommendations on what to do and where to go in Vienna. It was abundantly clear that he wasn’t just a great waiter but an excellent human being. My only regret is that I didn’t get his name to shout him out personally.
An amazing experience for all the senses as the classical music playing and the ambiance of the room were spectacular too. A must if you’re looking for a more elevated dining...
Read moreFinal supper in the Imperial City done right, a traditional bohemian restaurant. The starter of Viennese broth, made up of beef, vegetables and noodles, was so full of flavour and rich, with the delicious flavour of the beef stock throughout. Next up was the wiener schnitzel; escalope of veal fried in breadcrumbs. The meat was succulent and tender and the coating was crispy! It was served with some parsley potato's and a stunning cranberry jam. The other main course was a baked breast of chicken stuffed with rice and parmesan; an Austrian take on the Milanese method! This was served with salad, tomato and rucola. Washed down with a glass of Schremser, an Austrian lager from a 600 head of brewery in the Waldviertel region. For pudding, a sweet apfelstrudle served with eiscrem; an iconic Viennese pastry popularised during the Habsburg Empire. The flavour of the apple was incredible, and accentuated by the blend of aromatic spices. The restaurant had a calm and sophisticated atmosphere and...
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