Windermere Day Spa & Salons — Restaurant in New Providence

The hair was good, but the makeup artist seemed like she had no idea what she was doing. I wasn't going to write a review, but I figured I should do my part in preventing another bride from going through what I did.

I love makeup so was so excited to get it professionally done, but it seemed like she had never done it on anyone else before. She put a foundation on my mom that was way too light and cakey and she looked like a ghost (I told her it looked light and she said she was going to blend it out with the beauty blender...why not just use the right shade?), and her brows were solid blocks of color, not hairlike. She also blamed my mom for not washing her face beforehand like that had something to do with the cakiness. My mom ended up stopping her and doing her makeup herself.

She got to me and I told her she could use my own foundation on me if she didn't have one that matched, so she used mine. It was just something from the drugstore. I had asked for a smoky eye, and she just put big blobs of black on both of my eyes and it was all just one color without any lighter colors or transitions, and she used darker reddish lip which contrasted the eyes really badly (even though my email where I requested what I wanted said smoky eye, natural lip). When she was doing the lashes she literally glued my eyelashes together and once she "fixed it" they weren't comfortable at all (not normal I'm-wearing-false-lashes uncomfortable). I really wanted lashes, and I didn't know if she'd be able to take them off an put them back on right, so then I had to decide if I wanted to have them and be uncomfortable all day or to go without them.

Once she finished, I didn't like the makeup all. She kept saying that I had asked for a smoky eye and that she has to do everything more drastic for the camera. I ended up literally running downstairs to the Mac store in the hotel and took off the brows, the eyes, and the lips and had someone there rush to fix it. We had to push back the ceremony because...

If you have western hair..don’t let them touch it with colour!!! ! After 4 times of them coloring my hair in 2 days hair was ginger instead of blond! I paid 184$ to be unhappy for the long term.. spent 2 days of my holiday in here trying fix my hair.. I cried was so bad!!! First day they coloured it 3 times.. I’d simply asked for a few highlights and low lights in mousey blond hair. It kept coming out ginger! Windermere Destroyed my hair! .. I went back next day.. They send me to their other salon In a car they provided! Had cut and highlights looked a little better but soon as I stepped outside my hair still terribly ginger.. and then they had the cheek to tell me I have to pay my own taxi back.. from the other side of island.. Avoid Windermere like the plague! Had to have hair cut so short & parts of head shaved when got back to UK! My hair was falling out and so unhealthy after this awful experience!!! This is a few months ago. My hair is just getting back to healthy after this emotional experience and will have to wait a few years to get it back to the right length.. feel robbed by This hair salon! Hair is now ear length when was down my back before.. haven’t been able to tie it back since.: nightmare!...

An appointment was set for my mother who explained she was a natural girlie upon arriving tho she was met with ridicule and passive aggressive comments on how she needs to take out her own hair and was told on numerous occasions her hair looked matted and she needed to explain what happened because the stylist had an “emergency” and was expecting to be able to finished quickly after being made uncomfortable my mother left the store. All around an EXTREMELY unprofessional place and will never use their...