Brazila Coffee Roasters & Tea Brugge — Restaurant in Bruges

Our experience at this coffee shop was one of the most bizarre and unpleasant we've ever encountered. My wife and I ordered a cappuccino and a latte to go. After leaving the café, we decided to sit at one of the outdoor tables to rest for a couple of minutes. In no time, the owner came outside, smiled at us, and, instead of offering any hospitality, asked if we understood that "take-out" means we should take the coffee and go. Almost all seats inside the café were empty, yet we were being told, in a completely unnecessary and confrontational way, that we could not sit even for a brief rest.

We were so shocked by the approach that we didn’t know how to respond at the moment. Later, we decided to read some of the one-star reviews about this café and were surprised to find many other customers had faced similarly rude and dismissive behavior from the owner. Not only does the owner refuse to accommodate reasonable customer requests, but he also consistently responds to negative reviews in a condescending, unprofessional, and even abusive manner.

One common theme across his replies to unhappy customers is his tendency to dismiss their concerns by blaming their lack of understanding of small business operations. Ironically, my wife and I are small business owners ourselves, and we deal with people daily. We know firsthand that running a business is challenging, but we also know that treating customers with respect and empathy is not just good practice—it’s essential for success. It’s shocking to us that this owner seems to think his poor behavior is justified simply because he owns a small business.

The owner’s rigidity and lack of basic courtesy seem to be the root of his issues. It’s no wonder his business seems to struggle if he insists on driving customers away by being so confrontational. It’s not the policies that are the problem—it’s the way he enforces them and his complete lack of regard for how he makes people feel.

This experience reinforced for us that the issue was not with us, but with the café itself. If you’re in Bruges and looking for a welcoming place to enjoy coffee, we highly recommend taking your business elsewhere. This café is the epitome of how not to treat paying customers.

If the owner’s replies to negative reviews are any indication, he seems more interested in proving customers wrong than addressing their concerns. Perhaps it’s time for some reflection on why so many customers leave with such a sour impression. Running a small business is no excuse for rudeness—it should be a reason to build strong, lasting relationships with your patrons, not alienate them.

We hope the owner takes these reviews as an opportunity to improve, but based on his current behavior, that seems unlikely. Save yourself the frustration and visit one of the many other wonderful, hospitable cafés in...

Let me tell you about the WORSE most humiliating customer experience of my life. My young cousin and I were touring the beautiful and cold city of Brugges and wanted to warm up at a local Cafe. We chose this one unfortunately. I'm guessing he was the owner, because he kept referring to his policy. We asked for two cups of tea totalling 9 euros. It was so cold as I mentioned and we didn't read ALL the signs he had posted in his window. After asking for 2 to go cups and trying to take a seat to warm up before heading back out, he kicked us out. So cruel. So mean and without any regard or compassion I said so kindly " please, sir , can we just warm up a little bit and then we will leave" and he said absolutely not. When I asked for a mug then since the policy was only mugs for inside, he denied us the mug saying absolutely not because that's a waste of material. Material by the way that we paid for. I said " you are being so mean, let us stay for a little bit there are many many empty seats" but he insisted that we leave because I was being rude for not following his policy. Dead SIR, it was Christmas time, surely you can find it in your heart to forgive us for not reading the sign and allow us to warm up after paying for your product. Is it because we were from a different country? Is it because we didn't look like you? What is the reason for the grave and extreme stance against sitting down in space 75% empty? Is it simply because of a policy you decided was more important than the experience, feelings and safety of other human beings? It's only A PAPER CUP Sir!!!! But we were freezing and so tired. We would have been like maximum 10 minutes inside. Enjoying a warm some rest for us with a warm cup of tea that we paid for would have made a huge difference for us and would have taken NOTHING out of your time, day or space. I can not believe this is the impression you have put upon your city. He looked at me and "said common, it's not that hard to listen and to get out" watched us put on our coats and get back out to the cold. I said Merry Christmas and. Happy New Year and he confirmed he wished me the same.

Even the young lady behind the register with him was looking away because she was so embarrassed by your rude behavior

Thank God I didn't bring my young children. You would have happily kicked us all out , babies, the elderly.

So if you're looking to support a business who cares about the people more than it's policy about culterly and cups , this is not the...

I ordered an iced latte to go, specifically asking for cold milk (no warming up/foam). I got a latte with hot milk (all ice melted). It costed 6.5 Euro. Ok, Brugge is an expensive town, and I won’t criticize if they forgot about the cold milk… Before leaving, I thought- why not sit for a minute before I’m on my way, look at the map and figure out where I go next. The second I sat down, the young lady who served me came to me and asked to leave because I ordered to go and cannot seat down with a paper cup. She wasn’t rude or smth, just couldn’t explain why I cannot seat at the table. I said I will leave in a minute. Minute later the owner came, now being rude and saying I have to leave because I cannot seat with a paper cup, even if other tables are not occupied. I said I changed my mind and asked for a real cup to pour my coffee into it and seat a little more. He said no, I have to leave. I asked not to be rude, and said I’ll be on my way after I finish writing my review. So he just took my cup and put it on the window across the street. To say I was shocked would be an understatement. I left, of course (left the coffee - I didn’t want to touch it, besides, I didn’t like the taste - too bitter for me) and some other guests told me they are also shocked and he shouldn’t have treated me like that, and they will also write a review about this situation. This is not the way you treat your guests. And if you are annoyed with tourists and lack basic hosting communication skills, probably you shouldn’t be in this...