Starbucks — Restaurant in Edmonton

I’ve been to this location several times, but today’s experience compelled me to share my story about the ‘Store Manager,’ Rica. Unfortunately, it was a very unpleasant encounter. When my friend and I visited, I joined her after she had already ordered. I was simply sitting without my cellphone while we chatted. And my friend was looking at the mugs and cups they have. However, the ‘Store Manager,’ Rica, kept staring at us for no apparent reason. When I asked her what she was looking at, she responded that she was just doing her store manager job. What job? Oh ensuring customers were ordering drinks. I can hear your voice, so I thought you are going to order something? Excuse me? It was evident that my friend and I were together, and she had already placed an order for both of us.

I told her she was making us uncomfortable, but Rica insisted that making customers uncomfortable was part of her store manager job because she was still. Shortly after, other customers entered, and Rica’s demeanor changed, offering them a smile. However, when she looked at us again, her expression turned unfriendly.

While I understand that Starbucks head office might not be concerned about individual Google reviews, it’s important to highlight the way this ‘store manager’ conducts herself. Despite the busy atmosphere, she focused on us negatively while favoring others. Regardless of one’s title, the primary responsibility should be to ensure customer satisfaction and a positive environment. Unfortunately, this was lacking in Rica’s approach.

Starbucks should consider the impact of such managerial behavior on the overall customer experience. As customers, we expect courtesy and a welcoming atmosphere. It’s disheartening when a ‘store manager’ exhibits behavior that makes patrons feel unwelcome. I hope Starbucks management addresses this issue to maintain the positive reputation they strive for.

Go check your camera which there are 3 cameras can proof my point....

There's a new Asian girl in drive thru that kept getting my order wrong again, when I ordered last time she couldn't hear what I said even though I've spoken clearly and moderate tone, made me say it 3 times and got my order wrong. Today once again, well she partially heard my order, and created her own ingredient. When we got it, it was tasteless, no lemonade, no ice. Husband went back to get it fixed, it taste exactly the same the second time, but with a bit more peach flavour and light ice but no lemonade. They didn't remake my drink, that she screwed up. She's definitely not fit for drive thru. I've been ordering this menu item almost everytime I come to Starbucks, never had any problems with other drive thru employees at Starbucks around the city, sorry girl, you're not fit for this job at the drive thru. Totally ridiculous. I like the other girls that work at the drive thru at this location, but this girl don't know what she's doing, and is obviously has...

To anyone visiting this drive-thru in this location — please double-check the screen before you pay. I’m very disappointed with my experience today. I ordered a tall strawberry matcha with less ice and handed in my personal tumbler. When I got my drink, it wasn’t even half full and still packed with ice! I noticed the total came up to $11.14, which seemed too high for a tall drink. Because of the long wait and the poor service, I didn’t even leave a tip. Out of concern, I called to clarify the pricing — the person on the phone initially said there was an extra matcha charge, but I never asked for extra matcha. After putting me on hold, she came back and said it was because of a tip — which I never gave. I explained again that I was unhappy with the service and didn’t leave a tip. Eventually, she offered a $5 gift card if I came back. Not a great experience overall. Hopefully they improve their customer service and...