DAVIDsTEA - Lime Ridge — Restaurant in Hamilton

Does not accept cash as payment, cash is legal tender and should be accepted everywhere. The banning of cash payment has negative consequences for many consumers, those who prefer to use money for budgeting purposes (a lot of seniors do this), those who don’t have a connection to a bank (estimated 3% of Canadians equivalent to 1 million are unbanked), those who do not want the surveillance of payment providers considering the way they track people now and of course the fact that not allowing cash greatly benefits the credit card companies which charge your business fees every time a card is used. Refusing cash is ignorant and given it is legal tender it should be accepted as payment, there’s not Covid as an excuse anymore, cash should always remain King, it’s still estimated that 1/3 purchases by Canadians are made in cash. Anyway you lost my business until you change this, I will not support any businesses that elect to do this. A cashless society is a terrifying concept and if it isn’t to you then I suggest you do...

Went here in early December to get an iced tea, we had about 30 mins before they closed. We got into line and waited. There were two customers being helped infront of us and two workers. One looked busy dealing with a customer’s issue and was with them the whole time we were there. The other worker was chatting up the customer she was with and moving extremely slowly. No lie we stood in line for 30 minutes. By the time the worker was done chatting, we were told she couldn’t make a drink because they’re technically closed. Makes no sense, did she also turn away all the people behind me as well bc they’re closed? No, she rang up their purchases. Honestly just sounded like laziness. I had to laugh though, I’ve never experienced something like that. We got to the store at a decent time, stood there and waited for the worker to finish talking and ringing up what looked like two small items for 30 minutes, just to be turned away after waiting all that time. Funny story to tell but...

Spent a lot of money last night to purchase some tea that are sold for $300 and $400 per kilogram. When I pay this much for my tea, I expect some level of respect and care from the seller or service provider. The person who was filling my order pressed and tapped the tea leaves into the bag with the metal spoon several times and turned the precious tea leaves into dust. When I showed my disappointment, she basically did not care and kept doing what she was doing. My ask from DavidsTea owner(s) is to make sure they educate their employees to learn to have some respect for the customers who are willing to spend high amount of money for a tea that is considered to be luxury. I usually don’t buy tea from Davidstea but this incident made me not wanting to go back ever. I am sorry to announce that you lost a great customer who is willing to pay a lot for their tea during this economically...