Rustic Reel Brewing Company — Restaurant in Kelowna

If you had asked me a year and a half ago I would have given rustic reel 5 stars - I don’t want to complain about it because it’s an amazing atmosphere and I can really tell the owners put a lot of care into it and I really want to love it, because we used to love it so much but some changes have taken place that I would want to know about if I was the owners - although it’s stilll such a cool atmosphere I want to explain why we have stopped going in hopes to see changes so we can come back soon . My husband and o used to go literally every couple weeks we loved it there - then they shut the previous coffee shop - the local chemist inside - my husband is a coffee snob extraordinaire and the local chemist was hands down the best coffee in Kelowna . When they shut it and replaced it with a different coffee shop the coffee became subpar at best - it’s very basic coffee - they Went from an excellent product to a much lower quality - it’s clear the same knowledge about coffee is just not there - it was disappointing and we stopped really going because bright jenny’s is around the corner and does have amazing coffee and there’s another great brewery around the corner with live music . The pull to come in all the time and have coffee a lunch and cider was done - What rustic reel had though that stayed with me was the best gluten free chicken sandwich in town and an amazing plum basil cider - sadly they no longer have the cider due to bc tree fruit closing so they have an apple cider like everyone else and they changed the gluten free chicken sandwich - it’s no longer made with the same gluten free bread it’s made with a bun now that is neither that good and where the actual chicken doesn’t fit it - they took something special and made it not work . We went today and the chicken just wasn’t nearly as good as it used to be either and the bun was really disappointing - quite dry , and to be honest I wouldn’t order it again because of this change (though the fingerling potato’s are still a 10/10!) While I will always love rustic reel and their community vibe and great atmosphere these little changes probably have made it so we will be once a year visitors as opposed to every couple weeks… I hope they make some changes as we do love the atmosphere but honestly the big draws are gone for us and the service today took so long for them to even acknowledge us which didn’t help ! We are cheering for you rustic reel and hope to see some positive changes so next time we come back we will be drawn into becoming regulars again ! Best of luck ! You can do this !...

Really wanted to love this place, but unfortunately have had too many disappointing experiences here.

They do have a great patio, and are very dog friendly, which is a huge plus. However, their food is mediocre at best, service is so-so, and they aren't very baby friendly.

On one occasion, we forgot to bring food for our baby, and so we asked the server if we could order a side of avocado. She said no, that we would have to order something that had avocado in it, and she suggested the steak avocado toast at 29$..... being the frantic parents we were to feed our very hungry baby, we quickly agreed just to get some kind of food to our table asap.

On another visit, we visited for brunch, hoping to have a nice family meal together. I wanted a coffee, and was told that we had to get up from our table, and go to the separate coffee bar to order ourselves and bring back to the table. This was less than ideal, as I had to get up, leave the table, wait in a line, pay, and wait for the busy barista to make my coffee. This took a good 10-15 minutes of standing around... Then our food arrived, and my husband was relatively satisfied with his meal (the Tiroler Skillet), and I ordered the waffle feature, which sadly was a step down from the free waffles you get at the Best Western: dense, bland and dry.

We have been mildly satisfied at visits when we just dropped by for a beer (except when visiting for their Oktoberfest event and they didn't have the advertised Hefeweizen...), but with so many other options nearby, we now go elsewhere for a positive experience.

In short, pick another one of the many breweries in the area and avoid being disappointed at...

SUPER bad experience. We went with a group of 13 friends, two went in before to see if they had space and the guy behind the bar was super nice. However, we went to sit at one of the picnic table and wanted to move some of the white bar chairs so we could all fit. A woman server came over to tell us off saying “we arent doing that” in a condescending tone, after reassuring her TWICE that we understood she kept going in a condescending tone. We all work in customer service and totally understand when you have to ask someone not to do something… and that is NOT the way. We immediately stopped and sat down at different tables. We turn to the table next to us and they had done EXACTLY the same thing with bringing white chairs to their picnic table. We are a group of young students, most of us POC, not saying it has anything to do but the treatment felt childish and unfair. I honestly hope the young woman can get some EDI training on how to politely set boundaries in a customer service position. I have been a loyal customer of rustic reel but I cant see...