Hazukido — Restaurant in Niagara Falls

While my overall experience was disappointing, I want to be fair since this place specializes in croissants and I only ordered drinks here so I'll give it 2 stars, otherwise it’d get only 1 star. I had low expectations for finding decent boba in a town heavily influenced by Western culture, but unfortunately, none of our drinks were prepared properly. My oolong milk tea still had a significant amount of syrup at the bottom of the cup like the staff forgot to stir it up?!? My husband ordered a strawberry milk slush, but it was more like water-down milk slush because there was barely any ice. He took one sip and couldn't finish it. Additionally, we encountered an unusual situation where the cashier refused to accept our $5 bill due to a small tear, even though we've used it without any issues elsewhere. We hope this review reaches the management, as better staff training is needed when it comes to preparing the...

Before I start, can i give the place -1000 stars ?

This was a truly disappointing experience. The drinks were overly sweet, made with cheap ingredients, and offered no option to adjust sugar levels. For example, the mango “juice” was made with preserved concentrate — nothing fresh. Waffles were clearly pre-frozen, then reheated, with a texture and taste that felt more suitable for animals than for humans.

Despite pointing out these issues, the waiter refused to return or refund the items, even after acknowledging the poor quality. For the price being charged, this level of product and service is simply...

Coffee was absolutely terrible. We got 2 americanos and could barely handle more than a couple sips. Tasted like dirty water. The egg yolk sandwich was more like an egg puck sandwich with a dry overcooked egg. The salmon sandwich was ok but not worth the price. The platter for the extra $2.50 was some wilted lettuce, a few cold potato wedges and a chilli dressing. Plus we waited 15 minutes and we were the only clients there. We ended up going to the gelato place to get actual coffee. Highly recommend Carlotta for a decent coffee and a...