Strada West — Restaurant in Niagara Falls

My family and I chose this restaurant for a special 67th birthday meal. We were a table of 7 with a mix of elderly and middle aged people. I personally called this restaurant ahead of time to book a reservation. Upon arrival we found out that a presentation on FUNERAL AND MEMORIAL PLANNING was occuring in the main dining hall. A part of paying for a restaurant is for the food, environment and ambience. The employee that took the reservation not once mentioned this funeral presentation over the phone or even extend the general courtesy of notice on the day of. It totally ruined the atmosphere of the birthday party. I was pissed this restaurant could be so unprofessional and inconsiderate of thier customers. None the less we carried on because of the numerous good reviews. The appetizers were slow to be plated. Once I realized service was slow, i then timed how long it took for our mains to be plated and served. It took well over 20 min for us to be served. I suspect THE FUNERAL PRESENTATION may have slowed the kitchen staff down. Needless to say we didn't stay for dessert and got the bill immediately.

The waitress we had was fantastic. She was polite , fast and my water was always topped off. A+ for her. The food itself - solid B to A level food. We got the duck pizza and the percuitto pizza. Both were tasty and well worth the money. Unfortunately 2 of our other appetizers were not cooked properly and the waitress removed it from our bill. I was very pleased she did this and I cannot knock the waitress in anyway. The pasta is about a B. Its average to above average. But the pizza was the real winner here. I won't be returning to this restaurant because of thier failure to inform us of the funeral presentation. If you go to this place I would suggest the pizza, call ahead of time and see if any events are happening and prepare for potentially...

My wife and I have been here prepandemic and enjoyed ourselves but this last visit annoyed us so much I had to write a review about our experience...if it saves atleast one other couple from wasting their time then it will all be worth it.

We attempted to go to another restaurant 2 min down the street. We were told by the other establishment before we left the house that they did not take reservations but the patio was wide open with lots of room. When we arrived 20 min later we found the patio packed with a long waitlist. We understand restaurants have suffered during the pandemic but outright lying to their customers and hoping they will stick around and wait is just ignorant and disrespectful...

We looked on Google and noticed Stada West was just 2 min down the road so we called and asked about availability. Just like the last place, they confirmed they were not taking reservations but that the patio had lots of room. I then proceeded to ask "Are you sure? We are literally 2 min down the road and are coming right away"... They said "yes, come now".

Well guess what...we get there 3 min later and experience the exact same thing...patio packed with a large waitlist.

My wife and I am have been sympathetic to restaurant owners and their employees during the pandemic and have made every effort to support our local restaurants but this latest experience has eroded all that built up sympathy. Treat your customers with respect and you will earn their return business, lie or deliberately mislead them and lose...

Just left their restaurant. Our experience started off terrible, they had us sit beside a half open door. From there it went downhill. Our waitress (katelyn) was nice, but either new or disinterested. She forgot our appetizer and only came to ask our dinner order. She also didn’t know how big or how many slices came with the pizza. I ordered Pescatore Linguine which claims to have cod. When the food came, I asked about our app - and that point she shared she forgot to put it in. We’re ordered it after the fact. The only time she came back after dropping the food off was to pick up the dishes. When my husband asked for a refill of his pop (which we paid for) she came back and filled up all our water. Finally after waiting to get her attention I asked her if there was cod, and if so, where was it. She had to go back to the kitchen to check where the cod was in the pasta. She came back and informed me it was there, and I shared it wasn’t. At that point she said, “I guess I could get the manager”, I made a gesture but didn’t want to be too direct. She pretended to avoid it, but the atmosphere was so uncomfortable I didn’t want to push it. Needless to say, $70 later and I would have preferred East Side Mario’s. Save yourself $ and go across the street or to a chain. This place is run down, and the service is subpar. They don’t seem to care about the quality and don’t advocate for their...