Tim Hortons — Restaurant in Niagara Falls

I had an extremely disappointing experience at this Tim Hortons location. I had just placed a large order of Timbits and donuts, yet when I asked to add an iced coffee shortly after, the server named Nick flatly refused in a rude and dismissive manner. His tone was unnecessarily hostile, making me feel unwelcome as a customer.

What was even more troubling was how Nick treated his fellow employees—condescending and disrespectful. His behavior was not only unprofessional, but it also hinted at discriminatory attitudes that made the entire environment uncomfortable. It’s unacceptable in any workplace, let alone a customer-facing one.

This kind of service is not what I expect from Tim Hortons especially in a hospital where patients and their relatives are stranded for hours due to medical problems!

People were being rejected for coffees and muffins considering the fact that they want to let the coffee go in the drain rather giving it to someone who really needs it!

Anyone visiting this ER, please ensure you arrange your coffee and food before walking into this stupid TH!

Only good thing - Gurkirat and a female employee were really...

September 21st 9:55am. Was charged for a small latte because my grandmother likes her milk heated in her coffee. It shouldn't cost anything to have your milk steamed. Just wanted a medium coffee 3 milk with the milk heated. The guy was pretty rude and adamant that he couldn't and wasn't supposed to do it without charging me the basically extra dollar. I've never had a problem with any other Tim Hortons about having the milk steamed so the coffee isn't cold. I bought 2 coffees 1 (small latte) 2 muffins...

Not sure why it's even there . They only serve breakfast yet advertise other items . If u want something 1.5 hours before they close ,good luck . Usually only have a few selected muffins and donuts at that time It's less stress to just bring something in with u ,or have a family member deliver something else if possible. Not to mention their hours of business are a joke for being the only place in the hospital to get something to eat or drink other then...