YUKIGUNI — Restaurant in Niagara Falls

This is half eaten what this is all you get for the 25$ chicken teriyaki. My husbands chirashi was lost, and we never received the food. The wait staff never checked with us or on us, hence they missed a lot. The chicken teriyaki was overly peppered, they should call it chicken pepper with teriyaki sauce on the side (literally). I’m disappointed and sad for my husband who didn’t get to eat dinner and now we have to go elsewhere to find him food. If you’ve been to Japan, visited other Japanese restaurants, or Japanese - RUN!! Don’t even think about eating here. Not a big deal but they also don’t offer the menu in kid size or pricing.

Reply to owner: Definitely not writing in anger. And we have been to lots of restaurants who make mistakes and own up to it. Customer service is always key. You could have come to our table when you discovered when the waitstaff asked for the chirashi order. But no action was taken at that time. An apology was offered but we were paying customers who didn’t get a complete meal. As an owner, a Japanese custom, ie. would have been offering, even insisting to pack up something to go at no extra cost. Or if that wasn’t an option, even offering a 20% discount off the bill or even a comp on one of the dishes. Something to show the customer that the business care for paying customers and repeat business. No matter how you feel about the situation, the customer has one view, they clearly was unhappy for not receiving a meal, and experiencing poor customer service. Everything else clearly was an add-on to what was already a poor experience. Other than the overly peppered chicken, I can say the food in...

I will break this review down into a few comments. I have only been here once. I have only tried 3 of the Business Lunch specials, as everything else was too expensive.

First, a Sushi review: The food is horribly overpriced. The selection of Sushi rolls is terrible. Not the place to go if you want Sushi. Not sure how this compares to other Japanese restaurants in the falls. The GTA Sushi places I've been to, even at their worst, have better prices and selection than this restaurant. Go here if you want to spend a lot of money on mediocre Sushi.

Second, Teriyaki review: The Teriyaki bowl was great, and when bought with the less expensive business lunch menu, is a decent choice.

Third, other food: Edamame was very overpriced. around 6 dollars for a very small plate. The Miso soup and the Salad that came with the business lunch special were both Good. The Tempura was pretty standard, didn't notice a different between it and any other restaurant I've been to, other than the portion being pretty small for the price. (even on special)

The décor is nothing special.

The service wasn't bad, although we tried to ask about special rolls or making alterations to the Business Lunch choices and there were some communication issues, and little in the way of flexibility. The Sushi lunch on the day I went came with 10 pieces of Sushi (4 of which were Sashimi, and the other 6 were un-impressive California roll) One of my favourite special rolls, the Black Dragon roll, was not available at all, nor was there any equivalent.

I will not eat here again. It was particularly disappointing after reading several reviews that...

This is where you should go if you're in Niagara falls and looking for something more humble rather than the fast food restaurants and tourist traps nearby.

Their tempura is authentic and perfectly crispy and their sushi is great (although they put wasabi in most of the options, so if you don't really like wasabi like me you might be a little disappointed. this is not mentioned on the menu and apparently they don't allow you to make modifications to menu items). I liked that they put properly thick and sizable slices of fish on my nigiri unlike the tiny ones most sushi places in Canada give you. The spicy crunchy Salmon roll was great and used (I believe) hot sauce instead of spicy mayo which was a surprise but a very welcome one. For those who don't like wasabi or hot sauce, the yam tempura roll had neither and was very good.

Service was okay, it wasn't terrible or anything but it was a little bit on the slow side and not as friendly as other Japanese restaurants often are. Some might find this preferable as it does create a more low-key atmosphere. Speaking of which, the atmosphere is lovely. The place is very cute and subverts the stereotype of sushi restaurants being overly fancy (read: fussy). It doesn't take itself too seriously which is nice. After all, it's definitely a bit off the beaten path and can seem a little bit run down, but this only adds to its charm.

As far as the price goes, it's quite reasonable for good authentic sushi. I splurged on a la carte sushi but they do offer sushi combos and decent meals for cheaper (though I can't speak for their...