Oakberry Acai Bowls & Smoothies | Oakville — Restaurant in Oakville

I used to come here multiple times a week and was always happy with the customer service I received from the girls who were working here before they left. I even introduced Oakberry to my friends and family and got them hooked. The photo attached is from when I used to have a very pleasant experience at Oakberry Oakville. Unfortunately that is no longer the case.

The staff previously working here mentioned that the reason they were leaving was because school was starting in the fall, as well as the management being annoying, micromanaging too much, and constantly watching their every move through the cameras. I understood then that that’s what it must take to manage a business, but now I truly understand their frustration and can empathize with them.

The newly hired girl is extremely pleasant and lovely but unfortunately during my last visit, I had to deal with a guy named ‘Robinder’ who seemed to be either the owner or manager.

I mentioned that I am a regular customer and the rest of the staff is familiar with my order, but just a heads up, it can be a bit complicated for someone who has not prepared it for me before. It involves a medium sized bowl with three layers of acai and toppings, which includes fruit in each of the layers. I’d also like to mention that they advertise themselves as letting their customers add as many toppings as they like.

He refused to make my acai bowl with the fruit added in layers and said it can only be added at the very end at the top. I was hoping we could come to a compromise and he could make my bowl in 2 layers if not 3. He outright refused. Unfortunately at that point I had to ask for a refund.

It seems some other reviewers are complaining about the same thing, lack of layers as well as the unpleasant attitude of the guy attending to them. I hope Robinder/management is happy to lose their most...

We come here all the time. Today Sunday June 16th around 2pm. Both people working behind the counter today needed more training, they did not know what they were doing causing a long line. One was telling the other what to do but neither had any direction of what they were doing and were very disorganized. I called them out for throwing out the receipt for our order before they even started it. The 2 of them talked amongst themselves of what was going on, one of them reprinted the receipt after. Highly unsanitary, taking orders with the same gloves pressing the screen and then preparing our order, spinning the cup around with their fingers in it. We will return but I hope management reads this and makes sure employees have proper training before letting them work in the store alone without any supervision. We’ve never had this issues prior to today.

Edit: returned Canada day and I only saw one of the people working from the same weekend as the review above, I did not wait in the store but my husband said it very pleasant,...

I went to Oakberry with much anticipation as it had been recommended to me. I live near the area and walk by often and decided to give it a try. When I went to pay, I was told they don’t accept cash. I told them that technically, cash is legal tender. They aren’t obligated to provide change, but they should accept cash as long as it covers the total amount. I told them I was just telling them this as an FYI in case someone comes in with only cash, but I could pay with a card no problem. After paying, one of the two workers (I don’t know her name but she had blonde hair dyed pink), proceeded to look at her co-worker and roll her eyes, smirk and laugh at me in a very obvious way. It felt very rude and very awkward. I stood there uncomfortably waiting for my bowl while this was going on and it soured the whole experience for me. I will not...