Stooley's Bar & Grill — Restaurant in Ontario

Stooleys, "not just a restaurant, a way of life". If your way of life is rude service/outrageous prices/portions, than this place is for you. I have been to stooleys about 10 times in the past 2 years, and about 8/10 of those times have been a negative experience, with the only thing bringing me back is location/demands from a friend.

For some reason I thought today would be different, it was a long day and I was overdue for a quick bite to eat nearby with some good friends. I stupidly ordered a 9$ poutine just for it to be cold/a portion that wouldn't satisfy a starving child. Maybe I would have told the waiter/owner that it was cold if he came to my table at least one time after dropping off my order. I work in the service industry, I know that it can be hard to tend to tables, but there are 13 tables MAX and this is just unacceptable- if it is too much to handle maybe have another server.

Atleast I had a cold fairly priced pitcher of beer to wash it down right? wrong. The pitcher was priced fine, but the portion was not even close to a regular pitcher- it barely filled 3 pint glasses.

One may call me foolish, others might call me brave, but despite all of this i was still desperately hungry and so were my peers. We finally wave the owner down (after 20+ minutes of not hearing from him) to place in another order of food. He rudely told us that he couldnt take more food orders as we have been sitting there for too long and needed to make room for the people waiting for a table!

If this was the first time I have felt hostility from him, maybe I would keep coming back, but several occasions is truly unacceptable.

The irony is that they would've made more money from me and my friends ordering 6 total items than the 2 people who were sitting at our table because we got kicked out.

Not sure how this place has over a 2 star rating honestly, maybe it was from back in the day when the prices werent through the roof and the service wasn't this horrible.

Screw this place and...

Stooley's Cafe has been a longtime favorite restaurant of mine, but my most recent experience there will be my last. I often go for their 9.99$ meal combo, a great selection that combines students' demands for cheap meal options with the restaurant's strengths of making delicious burgers and fries. This bargain helped establish Stooley's brand as a budget-friendly restaurant for students, as it "created a strong positive perception of the company and its products in customer’s minds" (What is Branding?). In a cut-throat service industry, this offering made the competition irrelevant by creating an uncontested market space, as nobody offered the value of the 9.99$.

To my dismay, they increased the price of the offering and reduced the portion size. By changing the 9.99$, they demonstrated an inability to identify that their offering was very suitable for their target market of students, and generated a massive risk for their business by damaging their brand (What is market research?).

Furthermore, my dining experience was far from the expected smooth process. The meal wasn't significant, enjoyable, or convenient, creating no differentiation between eating at Stooleys versus anywhere else. My waiter was neglectful and rude, and the poor service stood out in spoiling the dinner, as "the best user experiences are the ones that the user doesn't even notice" (A Great UX Inspires Brand Loyalty). When I informed the owner, he rejected my feedback and denied his own quality of service, the opposite approach that a business should be taking with regard to improving its offering. He omitted the importance of qualitative primary market research, which will hurt his understanding of customer needs, wants, and motivations as well as his insight into how to improve his service. (How do we do...

While Stooley's serves rather agreeable food and provides a convenient and place to eat just off campus, I find it hard to recommend them.

During my trip to Stooley's, they prominently displayed advertisements for a text-in 15%-off-your-meal coupon. Finding this appealing, I attempted to redeem said offer. Unfortunately thier system appeared to be down: I showed this to our server who alerted the owner. While the two of them tried to figure out the underlying issue, my fiancee and I had our meals, which as previously mentioned were agreeable. After eating I went up to pay and find out what had become of the afformentioned 15% off. I was told that because the issue lay with the PR firm that was running the promotion and not with the restaurant itself they would be charging me full price. As an aside, I find this blatantly unacceptable, as a customer I had done my part in the arrangement; the onus then lay with the business to honour the advertisement. I raised this very point, and after some persistence was given 10% off which I took, as the remaining 5% was not worth my time.

I can not in good faith recommend a restaurant, or business for that matter, that would disrespect the...