Berry Hill Bistro — Restaurant in Oshawa

I love this place. Love it's interior and the whole set up. The wooden tables and white seatings with colorful cushions and the huge windows draped with transparent curtains. It's fabulous. 5 stars for its interior and to whoever designed and implemented it. This individual or uals know what soothing beauty is. Food is amazing. It's unlike what you would find in the GTA area. It's something I'd expect to find in quebec city or in new York city tucked away in some not so conspicous corner of the huge metropolis where you wouldn't expect to find such a gem of a place existed if no one guided you to it. One can notice that careful thought and planning and effort has gone into the quality of the ingredients used and to make it healthy and appealing to the eyes. Use of spina h and potatoes and beans and kale is noteworthy and appreciated as well. A very strong 4 stars in the grub area. Always room for improvement and I wouldn't want you guys to be complacent in this area specifically. Arrogant of me? Hey I'm the customer 😊. Now to the other most equally important area of this business. Customer service. You enter the place through a single door opening to the inside of the place and you will be greeted with smiling faces. My only issue? ( ah there always has to be something. isn't there? Human beings are never happy and satisfied) our waitress seemed to be in a hurry to take our order and felt like I was in a convent with the convent nun staring down at me barking orders and asking questions. Felt pressurized to place the order right away. Takes the Fun out of the whole experience. When I go to a place like this, I wanna go through the entire menu and see the creativity and attempt to connect with the customer ("my sister loves sandwiches" part was amazing. My eyes lit up when I read that. I loved it I loved it "😍). In this case I felt pressurized and worst part felt deprived of the fun in going through the entire menu(I eventually did but half the time I was thinking, hey if I wanna go through the menu, she just will have to wait. I don't want to be in such a zone. I want my mind clear of any unpleasantness and enjoy what I'm fortunate to experience). Anyways I'm sure the hostess is not alwaysike that. Maybe she was having a bad day or morning. To me service is so important Esp in tbe restaurant business. People go to restaurants for the overall experience and not because they can't get food at home. Hostesses need to know when to and whom to engage with in what way and when they do engage, do it from your heart. Restaurants and places like berry Hill tend to define a community and town. People should end up feeling part of something good when they get in and out of your place. I noticed the other hostesses (nope don't like to call them waitresses. Just me. Sure nothing wrong with that. But I like to choose the best option available and if there isn't I make up one. For everyone's sake) and they seem to be pleasant and not just because of their amazing smile (im a sicker for smiles 😊🙏) but also because how they make themselves sound very pleasant. Not an easy thing to do when working in a restaurant (well yeah this is just a breakfast place. Bit I like to call it that). Anyways, I didn't ramble on for too long did I? I'm sorry if you are left wanting. I'm a person of small words and don't like to go on. As you can tell 😊. A very strong 3 stars for the service this time. Oh there is ample parking spots by the way. Weekends I guess you can park across the street in the parking area for free. It's reserved for city officials but weekends it's free. However I like to see cars parked by the side of the road besides businesses. I like to see the streets with flowers and you know what, in the winter you should put a small portable heater and a mattress if someone wants to leave their pets outside. In summer it can be changed to water and a fan. Dogs love a good fan. Is that too much. It's up to you. No judgement on that. So, strong 3 1/2 stars overall. Could, have been 4 and def has the potential to be 4.5....

Good Food but many issues with service. We heard good things about Berry Hill and their Scones were great when we sampled them at a local event in Oshawa so we couldn't wait to try out their restaurant. On our arrival the waitress was friendly but confused as to were to sit us with a stroller, we suggested a seat that would keep it out of the way of everyone walking by and everything appeared fine as we were seated and menu's presented to us. After asking about the coffee and desert options we were told that the menu on the tables was not the right menu and she went to get another menu to give to us (Items were similar but prices were higher), we were confused as the menu on our table was the same one as on every other table in the restaurant, we selected our meal and waited for it to arrive other patrons sat down at the table beside us, were given their menu and started looking over it, their waitress came over explained that she was new and that to bare with her, they started to ask about the food options and she looked at their menu's and stated that the brunch was over and that those were the wrong menu's and she had no idea why they were given the wrong menu's, she went back and brought out the "dinner" menu and proceeded to try and explain how dinner was after 5pm and between 3pm and 5pm they could only order from certain portions of the "dinner" menu. After a half dozen or more tries of selecting an item only to be told that is a dinner item they eventually found a selection for their family. Our meal arrived at that point and the first thing I noticed was the "Fresh Fruit" that all breakfast's were supposed to come with was no more then a thimble with 3-4 slices of fruit in it, hardly enough to even cleanse one's pallet, I also felt something was missing but I couldn't put my finger to it. We ate and as stated above the food was good, cooked and seasoned well but about half way through the meal it occurred to me that my meal was supposed to come with sauteed mushrooms, I asked my wife if she remembered and she thought it did as well and went to try and find someone to ask, she came back stating it was supposed to come with mushrooms but "sorry they were forgotten" (in a dismissive tone), no offer to make them, no offer of a substitution, not even a proper apology. We finished the rest of the meal and when it came time to pay I asked the waitress what happened with the mushrooms out of curiosity thinking perhaps they ran out or something else occurred only to be told "I didn't check the plate before I took it, sorry" (Again in a dismissive tone), looking at the bill we were being charged full price despite the incomplete meal but we paid and left. It's clear there are not just issues with staff experience but with the dynamic between them as well with it seeming no one there wants to talk to each other and almost goes out of their way to...

I’m honestly stunned by my recent experience at Berry Hilla place I’ve long enjoyed and recommended. I booked a large brunch party there with high expectations based on my past visits, but this time, it was a complete disaster from start to finish.

The food was unacceptable. The potatoes were overwhelmingly salty so much so that I was told they’re pre-seasoned and there’s nothing that can be done about it. Worse still, some of them were undercooked. Our meals took an unreasonably long time to arrive, and when they did, every dish missed the mark. The avocado toast was especially disappointing: barely any avocado, burnt toast, and smothered with heaps of spinach as if to disguise its lack of flavor. When my friend politely said she didn’t like it, the staff shockingly told her to remove the spinach herself, put the eggs on fresh bread, and eat it that way. Seriously? What restaurant asks customers to fix their own food?

But the worst was yet to come. When we requested a discount for the undercooked potatoes and the uneaten avocado toast, the waitress who was helping cash out shamed my friend by pressuring her to pay something for the meal. She asked if my friend could pay \

15, then \\

I had gathered 10 friends for this brunch because I believed in Berry Hill’s reputation. Instead, we left disgusted, embarrassed, and deeply disappointed. I will never return, nor will I ever recommend this place again. If you value good food and respectful, professional customer service, save yourself the trouble and go elsewhere. This was a harsh lesson learned...