Hometown Diner

updated so it's been well over a year since we've been back, Sunday wait times were up to 45 minutes to 1 hr at 10am. We checked at 9:30am and no waits, so very busy around this time, probably because most shops open around this time or later on a Sunday. The hostess had quite a few people getting added to the list ahead of us when we got there, but by the time we made it to the front, another woman came in behind us and grabbed her attention ahead of us. The hostess knew we were there first and could have insisted she wait until we were helped first, but she didn't. The woman behind us was obviously rude, but the hostess should not have let her. (1st mistake) The menu has changed a bit, which is to be expected. We ordered an Oat Latte and a London Fog to drink before looking at the menu. The Panini Breakfast Sandwich sounded good, I ordered this and my Husband ordered eggs benedict. Our waitress came by after about 5 minutes and asked if we ordered drinks with her, to which we reminded her our orders again. It seemed as though the order didn't get put through until this 2nd time, as we waited a bit to receive them.(2nd mistake) I've recently enjoyed Oat Milk in my coffee so this was my first one here, and I would say it was ok, but not great. I've definitely had better elsewhere at actual cafe's, but it was palettable, my husband agreed that his London Fog could have been better, almost as though there wasn't enough or any syrup in it. Our meals arrived in a decent amount of time, but they BOTH came as Paninis, and my husbands eggs benedict was nowhere in sight. I mentioned that he should flag our waitress down to rectify the situation, but he insisted it wasn't that bad, as this was actually his 2nd choice. (3rd mistake) We chose wrong😔 The sourdough bread was perfectly fine as was the cheese, but the egg on this sandwich was really heavy. At the centre of it, there was easily almost 85% egg to Bread/Cheese/Sauce ratio happening. I would say the egg was really flavourless and the sandwich overall could have used more sauce/cheese. I could not finish my sandwich and my husband only ate half. Throughout our meal we oversaw multiple mistakes from patrons next to us, so we were not the only ones to have a less than satisfactory experience. We ordered a donut of the Day to go and left. Overall, the atmosphere was a bit too loud to chat easily over breakfast, and we left feeling the $50 meal before tip was not overly enjoyable. There were plenty of places we thought in hindsight would have been better for our money. I know service staff have off days, and I'm willing to overlook 1 or 2 things, but when we see overall even around us that things are not working, it throws us off it all together. While we were waiting around for our bill, I noticed the hostess at the front door standing around and I could not help but notice she was chewing gum. Now I may be nit picking here, but in the food industry, right after a really brutal pandemic(for which is still happening, regardless of what regulations are in place) chewing & smacking gum in public while working in a restaurant just seems unprofessional. After speaking with my husband, we won't be in any rush to come back here.