So.... I have been coming here for 3 years off and on and honestly they have the best staff and some of the best food, a true hidden gem in this area. But... They recently hired a waitress that makes you not want to come back. Here's a live version of what's happening because I'm here now.
Her: would you like another glass of wine?
Me: sure!
Her: would you like a six or a 9 oz?
Me: I didn't realize there was an option, what have I been getting this whole time? ( 2 glasses in)
Her: well sir you never specified which one you want.
Me: (awkwardly realizing that she is defensive way before she needs to be) that's fine I just didn't know there was an option of small or large glasses.
Her: you just should have been more clear. I'll ask again, what size would you like?
Me: is there a problem have I offended you somehow?
Her: I just don't have time for this. What can I get you?
Me: there are literally two other tables besides mine that's six people total....
Her: whatever..
So if you reach this point you've read everything and I appreciate it. Odd to say the least.
Just thought I would share and do so "live" I still enjoyed my steak and my three glasses of wine. And the service/restaurants/Hotel has never been better,. Especially during covid. But I think they just made one little oopsie with this hire.
This is a five star rating.for.me but I rated my night with a...
Read moreI made reservations at Teller's Bar as I'm always wanting to try new places downtown and the website pics and menu made it seem intriguing; a restaurant in an old bank lobby. When we arrived, I was taken a little aback by the layout of the dining room. It is quite literally on a mezzanine in the lobby of a hotel but somehow it actually works. It doesn't at all feel like you're on display despite being wide open. The dining area is small, maybe with a dozen or so tables, but is clean and comfortable. What I really want to rave about is the burger. Easily one of the best that I've had in the city (and I've had a lot), especially if you choose to add a fried egg on top. Ridiculously juicy and flavorful. The wait staff is friendly and humorous and quick to serve. Attentive but not overbearing. One area of improvement necessary is the draft beer selection. Could use some nice local craft beers, since there are so many in the area. I highly recommend this restaurant and especially the burger. Just don't judge the dining room set up based on first impressions. Give it a try. Trust me,...
Read moreCame here at 10pm for a late night drink and snack. We weren’t seated and were told to sit “wherever” after standing around for 5 minutes or so.
We ordered a starter and a pizza after waiting another 10 minutes for someone to come take our order. We weren’t told of any issues or delays, and were told the food “wouldn’t take long”.
After waiting over 50 minutes, I was able to finally flag down a staff member who told me “sorry there is only one chef for the whole hotel, there’s nothing I can do”.
Could you have said this when we sat down? When we ordered? After we waited 30/40 or 50 minutes?
After 1 hour, 10 minutes, the food finally came, and was bland, salty and poorly seasoned. We asked for some more water after an hour waiting, and were told “wait.. 2 minutes”. 20 minutes later we finally got some water to go with our salty food.
Overall a terrible experience, poor communication and average food. Won’t be coming back again.
It could have been worse, the person behind me waited over an hour for a scoop...
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