Mlinar — Restaurant in Grad Zadar

Poorly trained staff and a food hygiene incident waiting to happen. Be better.

Sunday afternoon. I popped in here as I thought I'd found an actual vegetarian sandwich. The Mexican wrap in the cabinet....

The lady advised it was vegetarian.

Immediately on purchase I found not only does it contain chicken, but was also kept at ambient temperature and had been all day! Alongside the tuna ones! ☣️

When I tried to explain the risk of this, and why it meant I was not going to eat this the staff were confused and also unable to refund me seconds after I'd purchased it because 'I paid on card!'.

That's entirely rubbish as there's no way a POS till system would only allow cash refunds! I tried to explain that contactless still supports refunds and asked for a different item as a replacement but the staff member felt fearful of being empowered enough to do that!

Ridiculous that staff cannot have the autonomy to replace unsafe or sub quality products for customers due to lack of training and apparently lack of basic safety in food handling.

Selling these meat wraps at warmer than room temperature is a public health risk and they need reporting up the local authority. And the staff need to be trained in using the till system.

Avoid this place.

Advice to management; train your staff, allow them to correct customer complaints and ensure they understand safe food practices followed. Not good at...

I’ve never been treated this way in any place around the world. The seller a woman arround 45 with blue eyes who didn’t want to give me her name, was super rude and impolite by answering with 0 consideration and a lot of hate. When I asked for a glass of water she simply said no, and when i confronted her she started saying that this the policy of Mlinar etc anyways she was super rude and 0 consideration. Even in big palace in Paris if you ask for a glass of water they would give you that. Worst place...

An average bakery that specializes in Croatian breads and pastries. Its main draw is the location, that being in the middle of Old Town along the main "Siroka" street. Prices are ok, considering the location but it is closed on Sundays. I enjoyed their Spinach and cheese burek as well as the meat burek. Be careful though, due to its high profile location the bakery will run out of their more popular items,...