Andersen & Maillard — Restaurant in Copenhagen Municipality

The two stars are solely for the coffee, which I find above average without ever excelling. The quality isn’t consistent, and although I have had a few bitter espressos, it usually is within range of a good pull/shot.

Personally, I do not fancy the croissants that much. They are good, but not extraordinary. (For that I would go to Il Buco (or Prolog in Kødbyen, which is both the best coffee and serve Il Buco’s bakery - as well as other coffee places and restaurants in the Copenhagen area.))

The reason for the lack of more stars is simple: service is simply not something that is to be found at this place. At all.

There’s always too many customers in line to order, you usually wait a long (too long) time for your coffee and bakery, the baristas are not in a hurry with anything, the tables are always messy with the last customer’s cups and plates, more times than not there are no more clean glasses for water, and generally it seems as if the staff is always one man down for the day.

This results in an almost arrogant “service” with no friendly greetings, no acknowledgements that “I have seen you, and I will take your order in one second”, no nothing. It almost feels like the customers are a burden to the personnel - and not a privilege. I honestly don’t expect much (at least for the service to be average), but if you want to run a coffee shop in a service line of work, you really ought to step up your game before your competition smashes you.

I would suggest that you all read “Danny Meyer - Setting the Table”. It should be a must-read for all in the service industry. One thing is sure: the guys at Andersen & Maillard...

Delicious bread, croissants and coffee - no doubt! The space is modern, minimalist Nordic and there's an air of attention to detail in all aspects of the food and drink served. The croissants sells as hot cakes (pun intended), and not without reason! The signature espresso croissant is fantastic and you can count the layers (if you can fight the urge to just eat it already, Brenda).

However, Andersen & Maillard also suffers from a cool Nordic attitude you often find among Danes in the service industry. Although the attitude is honest, our breakfast (two slices of sourdough bread with fresh butter and cheese) took 20 minutes to arrive at our table, with one plate missing. Despite asking for it, the waiter didn't return with the remaining plate. We only got it after asking the (very nice) barista at the bar, another 10 minutes later - without as much as a brief apology, smile or care for the customer from the waiter. The air of je-ne-care-pas was striking among the most of the staff, despite working with great products (and in a place you will most definitely, casually mention to your friends you work at. I'm not saying it's a big deal, but I'm not saying it isn't.)

For this reason, Andersen & Maillard's delicious croissant-restaurant gets only 3 stars, and not perhaps the deserving 4,5 from this...

This place comes with a big reputation and it did not disappoint. As an ex baker who has eaten more than his fair share of pastries I feel highly qualified to pass on my recommendation.

We visited on a Sunday morning so naturally the place was very busy. The line was out of the shop and down the road but we were pleasantly surprised by how quickly we got to the counter.

I had already chosen what o was going to have before we arrived. We went for tow of the most popular items made here, the chocolate croissant and the cube croissant filled with pistachio cream. I reluctantly agreed to share my croissant with Gill, a decision I regretted after just one bite.

Both pastries were delicious, I’d go back there anytime that I find myself in Copenhagen again and would highly recommended trying them if you are in town.

I ordered a coffee almost as an after thought but was blown away with how good it was. By far the best coffee that I had in Copenhagen and worth going there just for that to be honest.

The staff were super friendly and clearly enjoy working there. Overall a very good experience, keep up the...