Hard Rock Cafe Copenhagen — Restaurant in Copenhagen Municipality

Info up front: I am 17 but look a lot younger then I am, the food was served shortly after arrival because we pre ordered and I'm here on a school trip, this will not review the food or the atmosphere, only the service I got here.

I went here with my class to eat as a last meal before going back to germany, we got seated and cuttlery and glasses were already available. As soon as I looked at my fork I noticed a huge chunk of onion still on the fork. It wouldn't have been such a big problem for me because the food industry is stressfull and dishwashers aren't perfect.

With what I have had a problem was as soon as I went to return the fork to get a new one a woman with a red bowtie in her hair came up to me and said she was gonna get me a new one really quick. She then went into the kitchen and acted like she was gonna get me a new one. After that I went to my table and my classmate noticed it was dirty, I look at it and it was the exact same one.

I talked with my teacher about it and she told me I should talk to her again and ask her or a new one (once again), about which I was reasonably dishearted about. I went to talk to her anyways and after 2 minutes she came up to me and asked what was wrong this time in an obviously annoyed tone, so I told her she gave me the same dirty fork and showed her the onion piece, she then went and got me two forks with the words "now you have two, Happy?" ( I was pretty annoyed and hungry at that point so I went Back to my table).

A few minutes later another person at the table noticed a hair in her food which was pretty disgusting.

We tried looking at her nametag but it was turned over so we couldn't read it. (someone found out a bit later her name is Misha)

Also the food was bland and mid at best (they didn't have a sauce on there and forgot the onions on all of our Burgers), I'll be awaiting to get out of here and I'll never come back here or to another Hard...

The nachos are quite good, and for the size, very well priced—this could really feed two people on its own. The wings were ok, though a bit dry—I suspect American style chicken wings would simply be too messy for many people! The veggie burger (“moving mountains“ or something like that) was the only disappointing thing; it was just beyond bland. No condiments at all, just an okay veggie burger with a single slice of tomato and lettuce leaf served on a bun with an onion ring and too much cheese (which, quite frankly, I had not believed possible). The best part was the onion ring. The service was uncomfortable for us (two Americans) in that it felt like they were trained to emulate American waitstaff, but were waayyy overdoing it. The servers genuinely seemed quite nice, but it was just intense, and we felt there was an expectation of a tip. In fact, when using the card terminal, I was prompted to input a tip. When I was trying to figure out how to skip past it without tipping, the waiter did mention that I could tip, and then politely looked away. Almost a decade living in Denmark has made it clear that tipping in restaurants is exceedingly rare; it feels quite odd for there to almost be an expectation of it here. The waiter looked bummed when I didn’t tip, and we felt a bit guilty, but in truth we don’t tip here because waitstaff make pretty good money to begin with, and it is expensive to eat out (unlike American waiters who make a pittance and...

Let me be clear I paid for my drink, and I didn’t like it. That’s a personal preference, not an attack on anyone’s skill. I didn’t complain, didn’t ask for a refund, and didn’t criticize anyone.

But the bartender took it personally and reported it to the manager—as if I had done something wrong by not enjoying the drink. That’s immature and unprofessional.

I’m allowed to dislike something I paid for. That doesn’t make me a difficult customer. What makes this situation difficult is when staff can’t separate their ego from their job.

Hi Joakim,

Thanks for your reply. I appreciate your willingness to acknowledge the situation, but there’s one important point I need to clarify.

I never said I didn’t like the drink. All I asked for was a bit of extra syrup to adjust the flavor — that’s it. It was the bartender who chose to interpret my simple request as a personal rejection, and then reported it to the manager with the phrase: “She don’t like my drink.”

That’s not support. That’s not professionalism. That’s misrepresentation.

I didn’t complain, didn’t ask for a replacement, and I wasn’t rude in any way. I simply made a small request to tailor the drink to my own preference, which I believe any paying customer has the right to do.

If your staff cannot separate personal ego from customer service, it’s not just a training issue — it’s a culture issue.

I’m not reaching out for compensation. I just want the truth of what happened to be...