Restaurant Klosterkroen — Restaurant in Odense Kommune

DO NOT GO 🛑 SAVE YOUR MONEY‼️‼️‼️

22/5/2024

During my visit to Restaurant Klosterkroen, I encountered an unusual pricing ‘strategy’ with the Tarteletter dish; this tactic is more commonly known around the world as daylight robbery (often used by businesses who aren’t doing too well). I was charged 178 DKR for two sets of two pieces, instead of the menu stated price of 154 DKR for one set of four pieces. The server even described this practice as “stupid,” explaining it was “restaurant policy”because “Danish people do not share food.”

If the staff themselves criticize this policy, perhaps it's time for the owner to take note. The staff can also be quoted saying that “every restaurant in Denmark does the same”-so much for being a progressive country. A lack of transparency in charges (on the menu) is only seen outside the developed world. Clearly, something doesn't quite make sense.

It is honestly a pity because the atmosphere is quite ok and I was feeling alright, but having such an experience has left me feeling like going to Lidl for all my remaining meals in Denmark.

Let me end by leaving some tips for the owner because I am feeling nice:

Lack of transparency: Customers expect pricing to be straightforward and transparent. When pricing strategies are convoluted or seemingly arbitrary, it can erode trust and create a negative perception of the establishment.

Exploitative practices: Charging more for smaller portions without providing clear justification can be seen as exploiting customers' lack of awareness or understanding of the pricing structure. This can leave patrons feeling taken advantage of.

Customer perception: Unconventional pricing methods, especially when accompanied by negative commentary from staff, can create a perception of greed, damaging your restaurant's reputation.

In summary, a lack of transparency and failure to offer value will create negative perceptions giving such an eatery a greedy and unscrupulous reputation. Maybe warn customers about such charges if not you would ruin all the reputations of other Danish...

Horrible service! (food was alright, but I highly discourage you support this unscrupulous business, with ridiculous charging practices)

We went on 22/5/24 and ordered four tarteletters (danish asparagus tarts). We were charged 2 portions of 2 tartelettes which was DKK178 instead of 1 portion of 4 tartelettes which was DKK154. When we pointed this out to the waitress, she said that since there were two people eating, we had to be charged separately.

She said (and I quote) "You may not know, but in Denmark, we don't usually share food." as justification for why we were charged EXTRA. Nowhere on the menu was it stated that we have to be charged separately, but suddenly she claims (and I quote) "there's nothing I can do to help you, it's just one of the rules our owner has". Are you seriously telling me that big groups that share food HAVE to be charged separately? And by how many each person has eaten?

We spent DKK556 total for two people, and I have no issue with spending that amount on food in Denmark. The minimum wage and quality ingredients is something that justifies the cost of eating out. HOWEVER, this is just a ridiculous rule, and I cannot believe that they are so highly rated on Google Reviews.

Such a shame as the restaurant has lovely traditional interior, but this has really ruined the experience.

If you read other reviews, you'll see that they also charge exorbitant fees for their water.

Take my advice and avoid this place, especially if you are not from this country. The strange condescension when she claimed it was part of Danish culture not to share food, hence why we were billed...

Went there for a quick bite before visiting the Andersen Museum. The seats are quite spacious. Decoration is nice. Service was ok. Nothing special with the tart, normal pastry that you can get from all the places. The shrimp and egg sandwich - let’s say I expected a bit more. Either way the most ridiculous part is the charge for water. We ordered Tap Water, and we were being charged 96kr for 2 cup of water (~£11). Even more expensive than the shrimp bread. The staff did not mention a thing beforehand. If it’s bottled still water, fine. However, you can tell from the picture, there is no bottle, and it could have been any water. So, if you are tourists, and if you do not want to be charged £10+ for 2 cups of...