DAROCO Bourse — Restaurant in Paris

Long rant: I will have to give it 1 star for ruining our night. Valentine's day 2025: they called and sent messages to confirm we were coming requesting the "empreinte bancaire". On the phone we were informed that there will be 2 services that night only..fine. Once arrived it was a set menu no one tolds us about..nor sent via email..as a pregnant woman half the items proposed weren't suitable for me: prosecco as a main drink and tiramissu for dessert.. let alone the caviar and othe elements in the appetizers and main course. I asked if exceptionally I could order alternatives from the main menu. The restaurant couldn't offer me any alternative claiming the staff only worked on the set menu that night-which again was not sent to us and we were not informed of by any means of communication. The manager came and said well yes it's because we reserved online that we didn't get that info. I'm sorry but it's 2025 how else am I gonna reserve? By phone? If that's the case then they should remove the online reservation all at once. Anw, their only solution was refusing to offer alternatives so we only had the choice to leave. So thanks again to the manager who apologized thinking he had fixed the situation and moved on with his night while we were left with a ruined night. I also love how no exceptions can be made to pregnant women, as if they're not considered worthy clientele. In addition to pregnancy being extremely tough we have to suck it up and just be okay with not being attended to in these particular situations because we do not matter👍

I'm extremely disappointed by how the management handled this situation on Valentine's day knowing that we didn't have a reservation elsewhere and had to search for 3 restaurants later on in order to be seated on the busiest night of the year..

Will make sure to never go back...

I believe the picture speaks for itself. The second the manger came along, the plate was immediately taken away, leaving the customers in shock and alone wondering what’s going on - strange reaction when dealing with such a situation. In restaurants defence, the manager and the “chef?/pizza-maker?” apologised for us having a nail in our food. However, the way the apology was presented was horrible - the “chef” after apologising went on to explain how he “never apologises to clients” and what a favour it is that he is in front of us all whilst refusing to admit the mistake. Moreover, minutes after the incident, the manager came along to publicly ask, why we were visually disappointed - with her saying “i’ve apologised, what else do you want?” Indeed, I wonder, what could it be that so upsetting? Only a life threatening nail in food?

Obviously, after a ruined experience, we asked for a receipt expecting the restaurant to genuinely display that they were sorry for the mistake. To the managers logic, the only food affected was the pizza, thereby only removing it from the check. After explaining that covering the whole bill after an accidentally attempted assassination is not a favour but common courtesy, the restaurant gave in. We were ready to pay the bill, no problem, but in all experiences I’ve had with inedible objects in food, the restaurants would do anything in order to resolve the situation, no asking, why are upset?

The establishment seriously needs to look at whatever it is doing and work on client treatment. The food tasted good, but to anyone reading this, I recommend to check for nails and screws in it.

All in all, the food tasted good,...

I booked this for a work dinner having booked many times before. The food was great - good quality and we liked the variety of the menu. Unfortunately the service ruined our night. When the waiter came to take our order, upon repeating it back to us, he made mistakes 3 times. He refused to write the order down so we were feeling a bit worried but politely corrected him. When the order arrived, we were missing a main course (typically, it was for our boss!) We immediately let another waiter know and he said he’d sort it, but another 30 minutes went by without a meal (we reminded them a few times in this time). The same waiter then came back and said we hadn’t ordered that dish (we had, and had told him 3 times..! An hour went by before we were asked if we wanted to order a “replacement” main course but by this time, everyone else had finished so of course our boss didn’t want to eat & hold people up. Not once did we receive an apology or offer of anything ie a dessert or drink (not expected but would have been a nice touch since the guy didn’t eat!!) Very disappointing from somewhere we had spoken so highly of to our colleagues. We have an office practically next door so are very frequent customers but due to this, we won’t be returning and would not reccommend to other people. I appreciate mistakes happen but it’s about how they are dealt with, and the customer service was non-existent...