This place is a fur coat with no panties. Extreme decor and nothing underneath.
Myself and my girlfriend had booked this place for our anniversary. We were so excited to get to dine at this place and we have been left massively disappointed and ill.
First of all, what is the point in having the option to say with your reservation that you are celebrating when there was no mention at all when we arrived? Very odd
The service was abysmal. We are both people who have worked in service for years and completely understand bad days and stressed staff. This was another story. There was almost 0 interaction. Our waiters and the hostess did not speak German (which being an expat myself I find very strange but whatever). Staff had awful attitudes. Absolutely soured the atmosphere. We had a young gentlemen that served us and didn't seem to give a single care, he did not say hello, recommend anything or check on us at any point. He stank of weed when he dropped the to go box to us which is wildly inappropriate. I am not a prude by any means but time and place please.
Staff were far too busy chatting with each other at the bar or all going for smoke breaks together despite tables sitting with plates, no drinks etc. When people left there were tables left dirty for nearly 20 minutes at a time. Deeply unprofessional. Staff were poor in their appearance, dirty shoes, untucked shirts, mismatching attempts of having a uniform. For a place with such extraordinary decor the staff absolutely let the place down. Appearance and attitude wise.
Every dish placed in front of us was chipped, my girlfriends pasta had a chip IN it which she only noticed as we finished. I am mortified that the people running this establishment think charging people this much and having this lack of care is acceptable.
Bathroom stalls having one way glass leaves for an unsettling experience when you can see people as you're doing your business. Not to mention they were not up to standard of cleanliness either.
Then there was the food. The pizza was lovely, crust was fab, everything came relatively quickly. However, the pasta my girlfriend had ordered was not properly cooked. It was chewy and definitely under Al dente. This has left her with quite a bad stomach ache. Other reviews seem to mention this being an issue so do tread with caution.
Absolute embarrassment of a restaurant.
Dirty, poorly kept up and woeful service. I have never felt so unwelcome anywhere and it was massively disappointing to us. The price is steep for such a mediocre and unpleasant evening filled with okayish food and bad service workers who don't care and have faces on them like slapped arses.
Absolutely unacceptable.