I had went for a pre-departure dinner with a party of 8 last week. Two of the fellow members of said party had already left poor reviews for this resteraunt, but management replied to those reviews with twisted events of the truth which has prompted me to leave a review as well. We came in to the restaurant and were told that they were “cash only” because of a malfunction with their card reader, to which we politely said we have no cash. Suddenly, the waiter said the card reader Does in fact work, which makes me think about the integrity of the staff for tax purposes. Then came the food. I had located a thick curly hair in my bolognese, wrapped it up in a napkin and set it to the side. Mistakes happen. However, another guest in my party found two more hairs in her chicken dish. After forking around my pasta looking for any other hairs, I found a fruit fly and this is when we stopped eating. Prior, we had requested Parmesan cheese from the waiter and had waited for him to return, which he never did. After returning 20 minutes later (with no Parmesan), he asked how the food was, and we told him that while the food was not bad, it was ruined by the sights of multiple hairs and a fruit fly. The waiter IMMEDIATELY took away our plates that had the evidence on them. In their replies to my parties’ reviews, they mention that we had complained about hair and bugs only after plates had been cleared, but this was not the case. The waiter deliberately took our plates prior to getting his boss involved, so as to discredit any of our statements. We mentioned that we did not want any issues, and that we would just like to inform them of our experience. This was met with patronizing responses, accusing us of trying to lie (even though we did not ask for anything in return at this point). The boss also touched my shoulder, to which I asked him not to do this, and in turn was called “problematic” with “bad behavior”. Before realizing that a member of my party was a German native that knew the language, the manager involved had called her a “b***h” in German. We were told to go back to America, and the resolution after a 30 minute argument consisting of being ridiculed by the wait staff and gaslighted by the manager, the meals with the hairs were comped. Not to mention, the waiter was picking at his lip skin while leaning over our table. It is not a sanitary environment at all. The manager then asked us to please not leave any bad reviews.