Mani — Restaurant in Berlin

Hey, this is Moran's friend. Since we can't reply directly to your comment, it's a bit odd that you're asking what you could've done differently. It's especially strange considering we've already written to you. We actually took the time to give you constructive feedback because we thought you'd appreciate an honest review. But it seems like all you want to hear is praise. Honestly, it wasn't great - far from it. And your response to our review just avoids taking any real responsibility or making practical changes to improve. You’re outright dismissing constructive criticism. You mentioned that there are more than one Israeli in your team - why does that matter? Moran pointed out that we came to you because we heard the chef was Israeli, but frankly, the chef didn’t do a good job at all. Honestly it's not about interpretation at all. Every chef has their own interpretation. Saying this is your interpretation is like saying you don't care if your customers enjoy it, as long as you're doing what you want. So why even bother reading reviews? And why run a restaurant at all? Just throw parties for yourselves, hand out awards for interpretation and innovation, and tell yourselves you're great. Or maybe realize that your interpretation isn't working. There's no shame in that - unless you ignore criticism and only care about stars and good reviews. Then you'll just fill your page with fake positive reviews and start believing the lie that you're good. Just don't forget that those positive reviews you filled your page with are actually fake. That's also a way to "succeed” I guess. She also mentioned your response to another review, which was similarly off base. Instead of deflecting, you should demand that your chef does a better job, so your customers don’t leave feeling disappointed and like they wasted their money. That would be much better. I don't understand why you can't accept constructive feedback and use it to improve. Or is it that you’re simply unable to, and the negative things we heard about your place are the ones we should’ve believed? It's a shame - you're doing yourselves a disservice. Even when we visited, your restaurant was more than half empty, which probably isn’t a coincidence. Good luck - YOU’RE DOING A GREAT JOB AT...

Nice restaurant with decent food, but service was (again) a nightmare!

I’ve been second time at this restaurant, but made the same experience as first time.

We had a reservation and were seated at a table right in the front of the kitchen and entrance where everybody from waiters til guests passed to the toilet or kitchen, though there were a lot of tables free. It felt like we had no reservation. We kindly asked for another table and it was clear that the hostess didn’t like our request. We finally were placed to another table, which was ok.

The drink menus showed different pricing (same bottle of wine was 40€ in wine card and 55€ on the food menu!). When asking the waiter about the differences he apologized and said the menus were to be changed next week.

Service continued to be horrible when the waiter almost run away after asking taking our order for drinks though we had said we wanted to order food as well. He said he‘d bring the drinks first. We insisted on placing our food order and he finally agreed to take it.

Starters were really good and came fast.

After finishing our bottle of Crémant a different waitress showed up and tried to offer us a bottle of champagne, though we hadn’t asked for it. She continued to sell the champagne by stating they only had one bottle left and it felt like she was ignoring us saying no to champagne.

Main course was ok. The oyster mushrooms were grilled too long, tasted dry and were hard to chew.

At 10 pm the lights were dimmed and the DJ turned up the music so loud, that we had to scream to understand. Almost every table in the restaurant was still eating or in a conversation and it felt like they were trying to push the club feeling though the guests clearly weren’t in the mood. The only ones enjoying the party feeling was the staff. When we tried to ask for the bill the waiters just kept dancing and ignoring guests.

Overall: food was ok restaurant ambient is quite nice it’s a nice idea to turn the restaurant into a club after dinner, but it’s irritating when guests are ignored and clearly still eating or in a...

Hi. I want to share a few things with you. I've heard a lot about you - some good things and some much less so. But I always prefer to judge for myself. So we came to eat at your place as you’re not far from the hotel we're staying at.

First of all, I have to say you're expensive. Really, the food here is overpriced. The quality of the food is not great. Nothing was disgusting, but nothing was particularly tasty or looked especially good either. Everything was very average.

As for being an Israeli restaurant, I live in Tel Aviv, and I have to say that this doesn't compare to the food back home, which is disappointing. I also read some reviews here, and I have to say there's one that really hits the mark, and I read your response to it, which was embarrassing. First of all, it’s hard to even understand what you're trying to say with all those mistakes in English, but the excuses you gave there don’t sound relevant at all.

You mentioned that you would sit down with your Israeli staff to figure out how to do better, but we heard that your chef is Israeli, so what's the point of asking your Israeli staff what to do? If your chef isn’t good enough and apparently, he really isn’t because the whole experience here was unsuccessful - then replace him with someone who can do better. If you want to meet with your Israeli staff to improve things, then let someone from that staff be the chef already.

I felt like your response didn’t really address the feedback you received, and that's a shame, because when we read that review, it perfectly described our experience, even better than I can write to you now. I won't say we regret spending money because we’re Israelis and love supporting Israeli businesses, even abroad, but we left feeling disappointed. Do...