Bakery Merzenich on the High Street — Restaurant in Cologne

It's always nice to have a place to sit down after a long shopping spree. But this isn't it!

The hot chocolates were the worst we have ever had. Who in the right mind makes hot chocolates with water!? AVOID IT!

You might think the cakes or the bread were much nicer... you're wrong. They weren't worth the price we paid for! The cakes were edible at best and the sandwich was dull, bread tasted burned even tho only the bottom part of the bread was a bit dark.

The service was okay, nothing too special. The girl that brought our order felt disgusted too once we told her the hot chocolate was awful. That comes to show that even the people who work there don't like it.

The prices are waaaay too high for what you get... Literally bad food and drinks.

The place itself is quite beautiful! That's why I am giving this place 2 stars.

I do not recommend! Better places a little further to sit down and have a nice snack or drink after shopping.

We came here on the 1st of March between...

The worst experience at a cafe. The lady worker was extremely rude and refused to let me pay cash. She pointed angrily at the card machine even though I asked to pay cash. I saw other people pay cash so I knew it was okay. It definitely felt targeted (I am asian). She got angry when I insisted to pay cash. We were also “shushed” rudely by her when we tried to order in English with another one of her coworkers, they were both laughing at us. Keep in mind we were not shouting, we were just ordering food with a normal volume. It was wither because we were ordering in english or we were asian . I also heard her mutter rude comments under her breath and called someone (perhaps us) crazy. The man working at the pastry was also not kind. It seemed like everything was inconveniencing him. He was also handling the bread with his bare hands so after watching that we decided not to get any. We have watched so many people leave the cafe without bread. Don’t come here unless you want to...

extremely rude and racist, perhaps because we're a group of Asians. We were in queue, but a few of us step over to the other aisle/shelf area to ENQUIRE, whether are we right to queue first or choose the pastries first to be brought before the cashier. To our horror, It is appalling the man behind the shelf told us off rudely to go back in queue! Is that necessary to show us that expression? Next when we order, we were told there were no receipts !! Is that really German commercial practice? That's absurd! Maybe I can verify this with German authorities whether such is the lawful practice? And toilets access, is that not allowed even for spending customers? or even if we are willing to pay for toilet access? At the very least, pls put up a sign, NO TOILET!!

I seriously do not recommend to any Asians to try this particular outlet. Unless you want to experience pure racism at its finest. Overhype and disappointingly lack of...