Bakery Merzenich on Wallrafplatz — Restaurant in Cologne

This location (by Cathedral) is actually a food truck now as the store is undergoing renovations. We walked to the closest storefront and ordered a few baked items. Honestly, disappointed in most. Surprisingly the one item (breakfast sandwich) my partner ordered, I thought was not going to be good ended up being the most refreshing. The pretzel is not a almond pretzel, it is an almond sugar cookie that is shaped like a pretzel so there is no pretzel dough. Really sweet but crunchy. Both butter croissant and chocolate crossaint, failed miserably, not flakey or buttery. Kind of tastes like day old (we are here at opening 8am). The donut filled with raspberry, also not soft. Affordable 13 euros for all but honestly, we would have saved our stomach for better tasting carbs but walking around to 8 bakeries in the morning with most not open... we were so excited to find...

Very busy place with VERY rude workers. Not only was attitude given when ordering, but one worker was yelling at me to get out (if you order to go), and to get out of the way since I had a stroller... but she did not know we also ordered to sit at the tables. She threatened me and my husband (with our children present) to get out, or she would get the police and that we were NOT welcomed there. We had our drinks ordered to stay, and as i was waiting to have space to take the stroller to the back tables, the woman purposely shoulder checked me (let me also mention I am 24 weeks pregnant, with my other child in the stroller) Regardless of how busy it was, that is not how PAYING customers should be treated. Super disappointing and will...

On October 29th, around 3:00 PM, I had a very unpleasant experience that felt racially discriminatory with the male staff member working at the pretzel counter. I was trying to pay with my card, and he pointed at the card reader attached to the POS machine, saying, 'You need long arms.' When I reached out but couldn’t get the card to touch the reader, he didn’t offer any help but instead looked at me and repeated, 'You need long arms,' while laughing. It felt like he was mocking me, and the experience was extremely uncomfortable and made me feel singled out. I expect basic respect and courtesy from staff, especially in...