We came to this pub as it reminded us of another pub in La. The barmaid was nice to start with. We asked her about the different beers and she explained we decided to try the 2 different types. She then instead of serving us went to clear some glasses from a table at the side of the bar and continued to have a full blown conversation with the customers sitting there for 10mins ignoring us and the other customers waiting at the bar!!! We were just gob smacked at her lack of professionalism. I had to say to her on Google translate I'm dying of thirst here to get her attention to get a drink she seemed embarrassed and rushed back to the bar to serve us and she saw the queue of people waiting to be served... The customers she was talking to started to abuse us and say when in Germany speak German we are not her boss to tell her what to do.we have no right to interrupt her. We said no we are customers and if she carries on behaving like she has she will have no more customers as they will leave!! These women got more abusive and one of them who was an old lady proceeded to attack me and knock me hat off and came to slap me!!!! I was in shock as to what had happened all because of the barmaid not doing her job!!!! Other customers didn't get involved and just sat there which made us think this was normal behaviour in this bar. The barmaid never got involved nor did she apologise she just pretended to be busy and do the job she should have been doing in the first place.i agree with the previous reviewer no respect for non German speaking customers. Zero German efficiency that is what the Germans pride themselves on. Racist and abusive people... visit this establishment at your...
Read moreMy group and I had a delicious meal here. The prices were a little bit touristy, but not overly much, and I cannot claim that they have the best Deutsche Küche in the area, which they do not. However, they do have accommodating & reasonably friendly staff.
If you eat up top on the observation deck, or with a large group, you can expect your food orders to take longer than if you're with a small group, but this is really no different from any other restaurant you visit with a large group.
The main reason I give this place 5 stars instead of 4, is indeed the observation deck. The beautiful view of the Elbe and Brühl's Terrace makes this place very desirable.
On the down side, they did give me a little bit of jazz on the phone about having to move our reservation time back an hour due to factors beyond my control (traffic along the route from the previous city we had...
Read moreWe had a fantastic experience at this restaurant! The staff were incredibly kind and went out of their way to help us in English, guiding us through their most popular dishes. The beers were outstanding—exactly what you’d hope for in Germany, and we enjoyed them thoroughly. We ordered the veal schnitzel, and it was amazing! The aroma during cooking was mouthwatering—ask me how I know! We were seated right next to the kitchen, and I even overheard a customer passing by on their way upstairs saying, "smells nice."
The view from the restaurant was another highlight—a beautiful sight of the river and the bridge. I highly recommend this place for the delicious food, stunning views, and the warm,...
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