Big Chefs — Restaurant in Frankfurt

Yesterday we decided to visit BIG CHEFS because it is my favourite restaurant. We were in celebration mode because my sister in law, my mother in law and me were having birthday this month. We were the first table at around 1420pm we got the table right next to the kitchen the one you see at the entrance. I was excited. We ordered tomato spaghetti for our kids and burgers for adults. I ordered beef bowl because I wanted to try something new. At 15:10 we got pasta for the kids at around 15:20 we got the burgers except my meal. I guess the chef certainly did not process the waiter order. That was the first mistake. The kids didn't received the usual kids cutlery. French fries were cold and one burger did not had cold slow on the plate. My sister in law ordered sweet potato fries but got the regular ones. Yesterday was a total disaster and we had 3 new guests. We told them that was the best place but ofcourse after all they got a negative impression. The bill came and we got 15% discount and my dish was not charged. The sweet fries were also replaced. That was a nice gesture. However, we tried to tell the lady in charge that the menu had a price difference. It was a silly difference but that is something the restaurant itself needs to take care of. I mean, it is their job to show menus with updated prices. Anw kids pasta was €3.90 in the menu but in the system it was €4.20. We ordered orange juice for one kid and the lady in charged said we got an adult glass. Not to mention that the kids pasta was charged as chicken spaghetti and we had to swear that we got tomato spaghetti. Yesterday was a total mess :( I personally loved the place because I always had positive experiences and food was always nice. I hope the main manager fix this situations. The menu should be updated At the bar they must know which glasses are for which kind of drink. That is not customers job. The kids should always have the usual cutlery, apron. The waiter shall follow up the orders with the chef to avoid delivering food 45 -60min late. Specially if meals are simple.

The team needs to improve to give positive...

Read some positive reviews about, so my family and I decided to check this out on Friday 16th Dec 2022. And what an utter disappointment it turned out to be.

First, they did not have physical menus. You have to scan a QR code to download it, which is fine if the mobile signal on your phone works. In our case, the mobile signal at the cafe was erratic and after much difficulties, we finally managed to get on their website to place our orders.

After spending some time trying to decide what to order (they have an extensive menu) while their wait staff were watching and waiting for us, we were finally ready to order. But when we clicked "Send order" on the app, a warning popped saying that we either have to be a member and sign in before we can place our order.

So we asked one of their waitresses to help. That's when she decided that it was the right time to tell us that they are unable to serve food because their kitchen caught fire an hour ago. And they decided to share this precious nugget of information with us AFTER we had actually asked them what food do they recommend ("Oh, everything is very nice here.") when we were shown to our table, AFTER the staff watched us struggle to get online to access their online menu AND AFTER we had decided on what food and drinks to order!

They could have communicated that one simple but critical piece of information to us right at the beginning, but the employees at the cafe probably thought it would be fun to watch this bunch of Asian tourists waste their time for nothing, since they were just idling around not having much to do that evening.

Anyway, my family and I just got up and walked out of the cafe, and went to another restaurant to have our dinner. As for this pathetic cafe, I would give them a minus 10...

Totally disappointed with everything. I had high hopes for this restaurant as my colleague and friends said good things about this chain.

Love the idea of incorporating technology within the food industry, such as ordering meals online and using a robot to serve their customer their foods. However, the robot just ended up being pretty much useless. The server still had to wait for the robot to arrive at the tables and put all the food/beverage on the tables. The digital menu didn’t work properly also. All the foods were shown “sold out/unavailable” on the menu, and we still had to ask a server to take our order. They messed up our order with the table beside us. My sister ordered a cold caramel macchiato; instead, she got an extremely sweet latte. It’s like drinking sugar with coffee. She couldn’t finish her drink. The lady on the other table was so nice when they messed up her drink TWICE! When we were about to pay, they gave us the wrong check. At this point, we were running out of our patience. What upsets us the most is that they didn’t even apologize for their mistakes.

It was by far the worst experience I had eating out in a restaurant in Frankfurt. Overall, the food was overpriced and mediocre, the staff was inexperienced, and the only positive thing I could say about this restaurant is that the robot is nice to look at. I would not recommend this restaurant to anyone, and I would never...