ALEX Frankfurt MyZeil — Restaurant in Frankfurt

The interior was very impressive and the location is really perfect. Our problem was only with the stuff. We ordered a drink and food. The drink came without ginger even though we ordered it with and the waiter even wrote that down, the waiter who brought the drink had no idea if it had ginger in it or not and we had to wait till we got the attention of the original waiter who then said he'll take care of it. He then brought us pieces of ginger (you can see in the picture I uploaded). My friend was surprised and asked him to please crush it and add it to the drink properly. He then came back and said the drink was wrong anyway and now he has the right drink. After waiting 20 minutes for the food, a third waitress this time German came with my friends food and I asked her about tap water, she looked at me weirdly and kind of ignored my question, of it is possible to get some, she didn't even say no just looked at us with disgust. I went straight to the bar and asked the bar tender if he could please fill up my bottle with water. He gladly took my bottle and started filling it up with water from one of the taps. The German waitress saw this and shouted at him straight away that he should stop and pour the water out and give me water from a different tap. She was furious at him. So in conclusion I think the staff is somewhat unqualified but what really bothered me was the way the German waitress spoke to the other non German worker and the way she looked at us in disgust. I think it might be difficult for German to understand non Germans and to get the non Germans to understand them, but there's a way to do that. Either you hire non Germans and qualify them (including teaching them the necessary German words) or you don't hire them as all. I think it's too difficult for Germans and non Germans to get along with all the stress of work and without the proper qualification. Non of my friends are ever coming back here, you could really feel how stressed the waiters were and that's not somewhere you want to eat. The place wasn't even full! There's got to be a nicer way the German waiters can treat the...

This place gave us an experience we’ll never forget — and not in a good way! We came with our kids and, being in a food court in a shopping center(yes, a food court!), we thought it would be fine for part of the family to eat from one place and part from another. Pretty standard in Europe, right? Especially in Finland, where we live. We ordered a cheeseburger and fish sticks here, while another family members got noodles from the next-door café. The waitress told us it wasn’t allowed, but then said, “Just this once.” we appreciated the flexibility. Great — or so we thought. A little later, a man (someone from stuff, he did not tell his name or status)stormed over, raised his voice in front of our children, and told us to get out and never come back, because of the food ordered from the next door place by 2 members of our family. 2 other members of the family ordered a food in Alex café. And as a small reminder we got a permission from the waitress earlier.He even grabbed a plate from a child. No matter what your house rules are — this was just unacceptable. We are the experienced travellers and have visited a lot of European countries, but we've never got such an attitude and service towards customers , especially with children. And the kicker? The food wasn’t even good. Next time we’ll stick to the noodles. At least they come with kindness,...

'Ello chaps!

Alex is a restaurant located in the Skyline Plaza shopping mall in Frankfurt, Germany.

For visitors, it's important to know that not every restaurant is different when it comes to seating. Some you wait to be seated by staff, others, like Fruh, you simply walk in, roam around and sit at any table you'd like -- with the exception of those with 'reserved' signs.

To this point, it's very common for restaurants in Germany to hold tables for reservations, so while they may be empty, they may not necessarily be made available.

The menu boasts a good variety of options, including schnitzel to salad. Service was great, however two big issues.

Tourists should know that it's common to have to pay for tap water and bathrooms.

This is the case here, where to use the restroom you have to walk outside of the restaurant, down the hall and to a full service pay for restroom.

For those reasons I have to give Alex two stars out of five.

Perhaps providing some kind of voucher for restaurant customers would be a good compromise?

I'll never understand having to pay to use the restroom - especially when one just wants to wash their hands (considering we're still in...