Douglas — Local services in Frankfurt

I shop at Douglas occasionally, I always buy my powders there, even though I don't wear much makeup. I understand that maybe my comment is not directly related to Douglas because I know that there are Douglas employees and those who only sell certain brands. But I believe that these employees must at least be polite. Today, 24.10. between 1:00 p.m. and 2:00 p.m., I came to the store with the intention of buying powder. I often change brands, so I hesitantly approached the corner where Giorgio Armani is because I read about their powder, although I didn't know exactly which one it was because there are several types. In addition to very inappropriately measuring me from head to toe, the employee rudely told me that she could not help me choose if I did not know what I wanted. Despite this, I politely showed her a picture of the powder I had read about on my mobile phone. She noticed the price of the item in the picture, which was about 30 euros, and immediately told me that the powder was cheaper there. Since the prices in the store are not clearly marked everywhere, I asked how much it costs in their store and she told me 60 euros. I was amazed by the big difference, I smiled politely and said that then I would have to order that powder online. She immediately moved away from me and cheekily told me that there was nothing to help me then, if I was interested in the shade of the powder, I should choose it myself. She just continued talking to her colleagues. I understand if it's the policy of the house, honestly I didn't even ask for her arrogant help, she approached me on her own, but today...

I ordered my makeup worth of 250 Euros. Order number’s last digits 4541547. I ordered online and went there to collect today around 18:30. It’s fascinating what is the point of ordering online if you have to get in the line to collect the collection recipt. I had to go downstairs pick up the box and then stayed in the counter more than 20 minutes to collect this Abholung Beleg.

But this is not the worst part. I see from reviews your workers extremely rude. When i got to know i have to que in the line i was visibly annoyed, one of your worker from makeup room was telling me- she is also a customer and she also ordered online and its not a holiday seabeach, i should go in the line. This woman was telling me this voluntarily i did not talk to her or showed annoyance to anyone. I thought genuinely she is a customer like me. Then she quickly stepped aside and went inside your behind makeup room. This is how you train your workers!! Your worker is telling me she is a customer just so that she can be mean!! In every previous comments where people are saying your workers are extremely rude, you are saying you will reflect on these feedbacks, so what have you changed? But I believe the problem is deeper. Its a clear sign of incompetent and underpaid employees, who doesn’t really care if there get fired. I saw you are testsieger as top employer may be in the corporate sector, not in crm! I am going to raise this issue in all the platforms specially in Linkedin where i get to see a lot of positive posts about douglas as a...

Dear Douglas, Please close your Shop if you can‘t attend you Customers. I was today in your frankfurt zeil Branch shop to buy a Perfume and wanted to try a specific Perfume which I couldn’t because the Bottle was empty. Immediately I tried to talk to one of your worker. But that Lady was extreme arrogant and rude. She rudely said that she can’t help because she is busy. I waited for her like 15 min looking that she was not at all busy but only gossiping with other colleagues. After 15 min I called somone else and she also ignored by saying that you call somone else. I noted that they judge people with their Outer appearance. Not only that they discriminate people by their Hair colour. i mean they are super friendly with blonde women and I can say that because they attended a blonde Lady very friendly and offered free samples deliberately. I mean really!!! You want to close you shop? One more question from where the hell these Ladies have learnt so much rudeness and insulting nature so perfectly? Dear Douglas, Knowledge about any Product is a very necessary quality of your workers but you should also see their generousity and humbleness before appointing them in your Shop. If I could, I would’ve...