Manufactum Brot & Butter — Restaurant in Frankfurt

My wife and me are many years Manufactum customers. We prefer to buy here because we know the articles here have a high quality even the prices are high. Last Saturday, we were shocked about how an old man was treated! This gentleman was 75+ and I assume decades customer of Manufactum. He just wanted to sit on a table and have a coffee (table where we were sitting). We gave the man the table since we wanted to continue with our Christmas shopping at Manufactum. In that moment came someone of the staff and asked the gentleman man to stand up and let the table free for a young couple (the table was for 4 people, so easy just to sit the gentleman next to the couple). My wife and me couldn’t believe that and asked the staff just to help the gentleman to get a sit (again he was about 75+), she (staff) said she would like to, but if she does, she gets in trouble!! After I asked many times to help the gentleman, finally he got a place to sit at the bar side… otherwise he would just left alone. We were so disappointed!! Does Manufactum just see profit against well treatment of all customers??? This treatment I would understand from higher volume sales places where the customer is just one more payer, but not @manufactum. At that day we wanted to spend more than 800€ @manufactum for our Christmas shopping, but after that we left very disappointed and we are not to coming back anymore unless someone from Manufactum reacts to my review. @manufactum feel free...

I have very mixed feelings about this place. It’s a great place for coffee and chat if you work or live nearby and I like the selection from the bakery as well. However, service is really hit and miss. The waiters really prefer serving middle age (40-50) men in suits than anyone else and they obviously have their favourites. I once saw a partner in my firm getting some bread for takeaway and the waiters went out their way to greet him.

In terms of my own experience, I get better served when I dress up (work attire) and less than average service when I rock up in my track pants to get some breakfast on a Saturday morning.

I see a lot of people are complaining about the service here. One tip from me is...

This is one of the worst places I've ever been to. The service was slow and unfriendly. We waited 30 minutes to order a drink. They forgot 2 of our drinks and 1 of our orders. The server would not acknowledge my question where the bathroom was. We had a reservation at 11 and they refused to even acknowledge us standing there until 11:15. I will never go here again and do not recommend going. The cinnamon roll was dry. The croissant was not flaky. The bread was standard. Don't get the hype and was seriously disappointed with my entire experience here. The rudest 4 servers I've ever...