Vetro Vero Frankfurt — Restaurant in Frankfurt

Came to this restaurant for the second time within 3 years because we hoped the staff had maybe changed and would be more welcoming and friendly this time. Unfortunately we were badly disappointed. Same as the first time we came to Vetro Vero because it is one of the 12 restaurants participating in the TasteTwelve Book which you can buy and then get one of two main courses on the house in the 12 participating restaurants in Frankfurt. We mentioned this already when booking the table but that didn’t change the lady’s (presumably the owner) attitude when we arrived. From the start she was unfriendly, arrogant and showed us we weren’t welcome. The absolute high point was when she commented that we obviously ordered the most expensive food on purpose to make the most of the book. Firstly - we ordered things from the menu of the day which were listed to us verbally without prices. And secondly - even if we did, that’s our good right!! If you don’t want guests coming with the TasteTwelve Book then DONT PARTICIPATE!!! How dare you give guests the feeling that they are second class and look down on them like that? And on a side note - we ordered multiple drinks, starters and dessert - which is all overpriced (e.g. Aperol Spritz 10€ and we were 4 people and had 8 of them plus wine etc.) so it wasn’t as if they weren’t earning a lot of money with us anyway (bill was 260€ in total with the two main courses already deducted). Giving 2 stars instead of just 1 because the food is okay, though also not what it should be considering the price. And our truffle pasta had only a fractional amount of truffle compared to some of the pictures I’ve seen here - I guess also thanks to coming with TasteTwelve. To top it all off I’m the end we had 3 main courses on our bill instead of 2 so we had to ask the lady to take that off and she told us to “just subtract it ourself and whatever”. Thanks for nothing! We are certainly not giving this restaurant a 3rd chance and will also drop TasteTwelve a note whether this is what they want for their restaurant...

The food was indeed good and the atmosphere of the restaurant was nice. And some of the staff were nice. However, we were very displeased. First of all, we ordered a white wine, but we were supposed to order a red wine, and there was no wine ordered, so we had to order another wine. Then when it came time to pay the bill, we thought we had ordered one plate, but we had ordered two plates, so we checked and he suddenly yelled at us to pay because we had ordered this. While cleaning up afterwards, he was yelling and screamingclosing the door vigorously and showing his anger. I was very scared and uncomfortable with his behavior. And after we paid the bill, they told us that we should go to a different country where they speak a different language. I think that is disgusting. We had a great time and it was very unpleasant to be treated like that at the end of it. We just wanted to make sure because we didn't think we asked for two plates, but I don't understand why we were suddenly yelled at. It's just a shame because we would have been very happy if it wasn't for that. Hopefully he...

This is a restaurant that asks Google to remove reviews it doesn't like on the spurious grounds of "defamation"; moreover the appeal process to appeal to have the review reinstated doesn't work. My wife's original review contained some factual complaints and an opinion about the quality of the wine. Facts: The restaurant was full, the staff had too much to do. It took over over an hour for the first course to arrive; they only had one bottle of Berlucchi; the main course was served at different times so many of us had finished before the last member of the party had received his. Many food options were already sold out. The music was so loud that it was pointless to even try to understand the person sitting opposite me. Opinion: the wine list, apart from a couple of excellent and expensive wines, could have been better and was disappointing. In what world could this be construed as defamation? Restaurateurs should not rely on Google to remove (even marginally) critical reviews, as this calls into question the balance of the remaining reviews...