Wallter's Bistro & Kontor — Restaurant in Hamburg

We arrived around 5:30 PM and were told we could sit anywhere when we asked for a table for three (two adults and one child). About 40 minutes later, after ordering a bottle of wine, the manager suddenly informed us that the table was reserved for someone at 6:30 PM and asked us to move.

We switched to another table, but an hour later—after already ordering our food—the manager came back and told us that this table was also reserved. This should have been communicated to us earlier.

We were in Hamburg on a business trip, simply looking to relax and enjoy a quiet evening with light food and wine. However, throughout our meal, the staff repeatedly pressured us to order more than ten times, which was frustrating.

The overall dining experience was very disappointing, especially due to the behavior of the tall, skinny manager. Having to change tables twice within two and a half hours was extremely inconvenient. When my husband asked if there were any other available tables since we hadn’t finished our wine yet, the manager rudely replied, “No, we don’t! And you guys didn’t reserve a table for tonight, right?”

Does this mean that if we had reserved a table, we could have sat there all evening without ordering anything? We spent around €100 for two adults—not the most expensive meal. Unfortunately, this place is not worth spending a penny. Even our 6-year-old son asked us, “Are they trying to rush us away?”

If you’re looking for a nice spot to gather with friends or family, I wouldn’t recommend...

I recently visited the restaurant and had a mixed experience. On one hand, the food was delicious and the service was effective. However, my evening was marred by a few issues. When we asked to move our table due to a reservation, the response from the manager was a curt, "I need this table at 8:00." I understand that there might be scheduling constraints, but it was disappointing that no alternative seating was offered, and the tone came off as lacking empathy. The overall vibe was mechanical. Additionally, the staff frequently checked on us, not out of genuine concern, but seemingly to encourage more orders. While I appreciate attentive service, it felt more like a sales tactic rather than authentic care for our dining experience. Factory style. Overall, while the quality of the food and efficiency of the service were commendable, a little more customer empathy and flexibility would go a long way in making the visit more enjoyable. The manager needs empathy skills training and to learn that non all non-German customers are tourists. We work and live in Hamburg. It was clear that he is under pressure to...

I will start with the good things: The food is very good, the dekor is very nice and the location by the river in centrum very nice.

Now to the bad things: From the beginning I did not feel we were welcome. I do feel maybe because we were not dress in a suit or something fancy like the rest of costumers. We are on vacation, so dressing casually is better. We were 4 adults and one child. The table where we were seated at was from the beginning for 4 person. We ordered a bootle of water still. They only came with 4 glasses. So I needed to call for one more. That’s even not the worst, they forgot to give the fifth person cutlery and a table “paper”. There was no time were the staff, asked if the food was ok… or we wanted dessert, this service level very low and bad bad bad. I could hear that the owners is twins brothers. So the hosting should be better, but it was like very cold. The price is high, but worth the food, but unfortunately the poor service give the experience dissatisfaction So if you are not suited up and want poor service … Don’t go...