Hard Rock Cafe — Restaurant in Munich

I had ordered and paid for a "thanksgiving dinner menu" online, as I have never tried such an event or serving beforehand.

Even though that I had reserved a table beforehand, I still had to wait with my wife for more than 20 minutes to get in the restaurant, together with other customers, who did not reserve...

When we got through, we had to mention that we had ordered the special menu, as they were handing us their regular menu, which did not seem that professionel.

When we got down to our table, we were asked what we wanted - I thought that was a joke, we had already made those decisions online? They apparently also needed to get it in person, as those two systems do not overlap...

The menu consisted of a main course and a dessert. We also ordered one of their additional drinks (Cranberry Mojito), as that was stated as a "Welcome Drink".

My wife tried to order another drink from their menu card, but that was not possible. We both looked at eachother - That could not be right...

I got my "welcome drink" at 18.37, with a dinner reservation for 18.00... Not much of a welcome for that... My wife ordered a Rocking fresh 'rita cocktail, but received a Tropical Magarita instead... When we asked the waiter about it, he was very much "Oh, don't you worry about your mistake, I will just go fix it for you" - It was his mistake, so of course he should do that... We really felt blaimed by him mixing up the two drinks...

The food was OK! 3/7 from both of us, nothing special, and I felt there were too little gravy in the menu.

When we got our final bill, the waiter asked for 13.50 even though the Rocking 'rita costs approx. 12,something - We checked the Cocktail list, he wanted payment from the more expensive Tropical Magharita.... Even though it was only a 1 euro difference, we had to notify the waiter ourself that we were being charged for the wrong drink...

The placing was freezing, as we sat next to the HRC Shop which had an open door for our...

I spent a fabulous week in Germany, with the last night being in Munich. At 11pm on 5 May I went to Hard Rock Cafe, where I had previously bought merchandise. I’ve always had good experiences at Hard Rock Cafe worldwide. This is the worst experience I had at a Hard Rock Cafe and the worst experience in Munich. I went to go in and the bouncer at the door said if we didn’t have reservations we could not come in. A friend paid the bouncer a tip and told him we wanted to eat and there were 6 of us. The bouncer took the tip and let us in (even though we didn’t have “reservations”). We sat at a table. One server got angry at us. Rather than tell us they were no longer serving food he complained to his co-workers. Another server came to tell us that they stopped serving food at 1030, something the bouncer neglected to say when he took my friend’s money and the other waiter could’ve easily told us rather than get angry at us for something we didn’t know. My friend complained to the manager, who said we should talk to the hostess (there was no hostess present). I complained to a waiter who decided to tell us there wasn’t food available rather than get mad at us for something we didn’t know (like the first waiter). At no point did anyone seem to be concerned about providing good service. And to top it off, the restaurant was about 1/3 full, and the bar area was less than 1/2 full. I’ll likely never purchase Hard Rock Merch again and won’t be visiting Hard Rock Munich ever again. I’m sure others have had good time and didn’t have the experience we did. It’s quite sad for such a well known brand to have rude employees who take money to put in their pocket but don’t want it spent in their bar...

I'd like to start by saying that I love hard rock cafe and always have done, I have been to many in the UK, Ireland, America and Europe but this one...not my favourite by far. The staff member who served us (Anteneh) was completely avoidant of our table, it took forever for our order to be taken and a long time for drinks to arrive after ordering, not only this but when trying to get his attention to order more drinks he completely ignored us and avoided looking in our direction. I'd like to add that it was not very busy in there and there were plenty of staff members working. He also got one of our drinks orders wrong but oh well things happen. The decoration was not the best that I've seen in a hard rock cafe, especially as no music videos were being shown on the screens which was disappointing as I consider this to be part of the hard rock experience that you don't get at other restaurants. The decoration was lovely for the fact that it payed homage to the fact that its in germany and not america so had a lot of obviously german architectural decoration which I loved to see. The food was lovely as always though and so we're the drinks so all in all not a bad experience. The man at the shop desk on the contrary was an absolute angel and was really lovely. I'm hoping that all other staff members are as lovely and we just ended up with...