Hard Rock Cafe

I had ordered and paid for a "thanksgiving dinner menu" online, as I have never tried such an event or serving beforehand.

Even though that I had reserved a table beforehand, I still had to wait with my wife for more than 20 minutes to get in the restaurant, together with other customers, who did not reserve...

When we got through, we had to mention that we had ordered the special menu, as they were handing us their regular menu, which did not seem that professionel.

When we got down to our table, we were asked what we wanted - I thought that was a joke, we had already made those decisions online? They apparently also needed to get it in person, as those two systems do not overlap...

The menu consisted of a main course and a dessert. We also ordered one of their additional drinks (Cranberry Mojito), as that was stated as a "Welcome Drink".

My wife tried to order another drink from their menu card, but that was not possible. We both looked at eachother - That could not be right...

I got my "welcome drink" at 18.37, with a dinner reservation for 18.00... Not much of a welcome for that... My wife ordered a Rocking fresh 'rita cocktail, but received a Tropical Magarita instead... When we asked the waiter about it, he was very much "Oh, don't you worry about your mistake, I will just go fix it for you" - It was his mistake, so of course he should do that... We really felt blaimed by him mixing up the two drinks...

The food was OK! 3/7 from both of us, nothing special, and I felt there were too little gravy in the menu.

When we got our final bill, the waiter asked for 13.50 even though the Rocking 'rita costs approx. 12,something - We checked the Cocktail list, he wanted payment from the more expensive Tropical Magharita.... Even though it was only a 1 euro difference, we had to notify the waiter ourself that we were being charged for the wrong drink...

The placing was freezing, as we sat next to the HRC Shop which had an open door for our entire stay...