Munich Sushi Club — Restaurant in Munich

Pretty disappointed in our highly anticipated visit. My husband and I are in Munich for one night on our European Honeymoon vacation, we booked our reservation at the Mahjong Rooftop months ago directly through the hotel. We were looking forward to the amazing view (which was incredible) and the delicious looking menu, and had planned our entire evening around our reservation. When we first sat down and looked at the menu we found that only a small sushi menu was being offered now, rather than the decent sized menu I had looked at previously ( that we had already chosen meals from because we were so excited!). A male server came over right away and was enthusiastic, got us our first drink within a few minutes. That was the last time we ever saw him, or was visited by any other server. It seemed that perhaps our male server had gone home for the evening and didn't tell anyone about us so no one knew to come over to us or continue our service.

We let our drinks run fully dry and waited for at least 15 minutes, if not longer, before we finally had to flag down a female server to ask for another drink. We had determined that we would get our second drink and perhaps order some sushi for just my husband (as i am not a seafood eater) when we got our drinks. After waiting at least another 15 minutes, at least, I eventually went up and had to flag down the same female server again and just ask for our bill because we felt again that we had been completely forgotten, and didnt even know if our second round had been rang in or even made by the bar. We also had now been here for a full 60 minutes without being offered any food to eat, and with being forgotten twice it felt, we weren't going to wait around for food to see if we would be forgotten again.

When I asked for the bill, the same female server didn't know who we were and it looked like she had forgotten to ring in our drinks because she went and talked to the bar and quickly got them brought over to us. After leaving cash for our bill we left and received no goodbye or thank you from anyone....it was quite anticlimactic and disappointing.

For 44€ for two beer and two mocktails (which is $70 CAD to us), it was completely not worth the effort, the hype, or the money we spent to enjoy...

I visited the rooftop bar at the Mandarin Oriental Hotel in Munich today, and I must say, I’m extremely disappointed. As someone who is familiar with the Mandarin Oriental brand and has always found their service to be professional, today’s experience was both humiliating and shocking due to the behavior of one of your servers. Furthermore, the cocktails were good but the food was so bad compare to what I am used to.

I was served by two waiters: one who was very talkative and intrusive, and the other more discreet. I asked the more intrusive waiter if I could charge my phone, and he agreed, taking my phone for what turned out to be 30-40 minutes. When it came time to pay, the more discreet waiter returned my phone with only 3% battery. I expressed my confusion, as his colleague had taken my phone a long time ago to charge it. He simply said he wasn’t aware and suggested I speak with his colleague.

While my husband was paying and tipping generously, I approached the original waiter. His behavior completely changed. He initially ignored me at first, then began yelling at me in front of other customers, insisting that he never promised to charge my phone, that it’s note his problem if it’s not charged ans stated "we are not a charging station." I have never felt so humiliated and disrespected in a service setting. He spoke to me as if I were a child, and none of the other staff intervened—one even smirked and shrugged.

This experience was so distressing that I will not be returning to this location. It’s unfortunate, as this is the first Mandarin Oriental hotel that I...

Let's start with the good. The Food was delicious. I had the Octopus & Sea Bass for a starter. Ordered it again because it was so tasty. Music was fine and amenities were also good. Sadly there wasn't anything else standing out positively.

When we arrived to our spot, there was one very small table prepared. Not really enough for a group of 8 people, but we made it work. During our stay the waiters weren't really available. Sometimes we had to get up ourselves to order. When waiters were available, they forgot what we ordered. Multiple times. Before we were able order all our meals, the kitchen closed. To be fair, it's stated clearly that the kitchen is only open until 9:30pm, but a notice would've been good. Well, on to deserts and drinks then. At least that's what we thought. One of the two deserts wasn't available. The other desert was short on ingredients thus not available for all of us. Ordering Espresso Martini wasn't possible either since they run out of Espresso. Well we ordered other drinks which were hard to enjoy since there was no lights available at our spot. Complete darkness. We had to use our own flashlights in order to see each other. And that basically wraps it up...

The Manager seemed cool though and got us a place at the hotel bar downstairs. Props for that!

Overall a very disappointing experience. Can't recommend for a group that plans to...