So I was on a family holiday in Rhodes. Which I must say has been fantastic. I planned my trip extensively ensuring I fit everything in with precision. On my list was mamma sofias. (The oldest family run restraunt in Rhodes) I chose here due to there brilliant reviews. I arrived at said restraunt at 22:25(potentially my mistake) as there closing time states 22:30 on there website. Met by a middle aged gentleman who was more than polite. He said they were shutting but we would be the last table of the evening. I replied by saying no worries I can return another evening as I did not want to be rushed. I was ensured this would not be the case. Myself a 39 year old British gent with my wife and 15 month old daughter sat down. The atmosphere was good the staff very kind and polite. Inperticular a young man of 22 was my waiter he explained he was new but did a fantastic job. (This review has no reflection on him) We ordered starters and mains and drinks. My wife had Aperol spritz her go to holiday drink of choice. Myself opting for a glass of house red which I must add was very nice and very good value for money. Starters consisted of homemade meatballs stuffed with feta and pitta bread with tzatziki and hummus all of which were scrumptious.

THIS IS WHERE THE NIGHTMARE BEGAN!!

Halfway through our dining experience enjoying our starters chatting away taking in the ambience and beautiful scenery our mains arrived. There was no room for them to be placed on the table. Something I previously had discussed and agreed on the fact I did not wish to be rushed as the kitchen was closing . I went to speak to the man on the till who I presumed and now know to be the owner/manager. Initially he was quite understanding and accommodating. I explained the situation. He seemed to agree and shout some Greek sentences to his kitchen staff. Obviously I had no understanding of this. He then repeatedly proceed to call them BASTARDOS Which I found very very odd!!!! Iv returned to my table and sat down. Very complexed at this stage at what had gone on. I cut into my steak which was meant to be rare which I found to be well done. (Infact like a piece of leather) On ordering I had the premium option of surf and turf which consisted of 200grams of fillet steak and 5 shrimps. It came with a complimentary source and was priced at 52 euros.

I'm a man of the world and have dined in fine eateries all over. The steak was more than below par and the source was cold. My wife's meal (beef stroganoff 36 euros) was ok at best. Maybe my expectations are high but when I'm about to spend 200 euros I want things to be how they should be.

THE GRAND FINALIE

I sent the meals back. (Which I feel more in my right to do so) shortly after a waiter who I had not seen before appeared with a bill demanding payment. I was taken a back to say none the less. I analysed the bill and main meals had been removed.

My whole evening and dining experience had been spoilt. I went to speak to owner to air my views. I approached in a well mannered reasonable fashion more so to clear the air and explain I understood the situation. He became vicious and very ill tempered. The owner as in the picture an older gent than myself then started shouting at me in front of his staff and customers. I have never ever known or been made to feel that way in my life.

Iv taken the time to write this review as I feel I was very badly mistreated and made to feel like I was in the wrong.

If you visit Rhodes I believe the food to be very good at mamma sofias but maybe the rule of thumb is to arrive early. I do not wish to cause this gentleman's business or reputation any halm. He does have to understand though that you can't treat customers in this way.

All the best and best wishes from an upset customer