Fujiyama Izakaya Dublin 1 — Restaurant in Dublin

I was very excited to go to this restaurant, but my experience has turned out very poorly. I'm writing to express my dissatisfaction with hopes it can help someone next time.

On 17.03.2018, a group of 5 people walked into Fujiyama at 1210 noon, as soon as we came in the lady who received us stopped us at the doorsteps and she allowed the next folks to walk in leaving us behind. Finally, we got a seat after a while. Before getting settled on our seats, she rudely commented that the time allowed for you is only 1 hour. We did question why and the answer was "that's how we do here". She took clear advantage of freezing temperature and snowflaking weather on Paddy's day and our hunger made us sit there. Her impoliteness hurt each of us from the beginning. Each of us felt that she showed racism, a clear discrimination was shown in her words and deeds.

In next 3-4 minutes, she was back to our table asking for the orders without giving us a space to decide what to be selected. While we started mentioning our food list, she demanded that"each of you should buy something which is worth of 10 euros", she left after taking the food order. At 1235 hrs she started serving the food at our table, the last person of our group received the food at 1242 hrs.

From then every 10 minutes, the lady was at our table asking "Have you finished? Are you done?". At 01. 15 hrs, she came again and pulled my friend's plate asking "have you finished?". I wonder what kind of mannerism was that? She repeated the same kind of behaviour every 3-4 minutes. We left the table in the next couple of minutes ( please note each of us were forced to rush the food and one among us could not eat at all because of the way the female steward behaved). While paying the bill we explained the hurtful experience to the manager and his comment was " We are sorry and its OKAY, that's what I can say". it would be great if someone could explain to me what did he mean by saying " its Okay", it' was not at all okay for us!!

In one word I would like to conclude Fujiyama Restaurant just ruined our St. Patrick's day.

Disappointed and painful experience. The bill amount was...

Always get fantastic food here and always seems super fresh. The service is friendly and it's a cosy venue. My only flaws with the place is that for someone of my height (6' 3"), I have to be super cautious about banging my head, and the mens toilet could definitely use a new seat.

In my previous visit there were seven of us and they had no problem seating us all. They unfortunately got an order wrong of my of my friends which delayed us a little but served complementary soup as he waited for his dish.

In terms of service like I said above they are super friendly and they seated us straight away and brought us our menu. They unfortunately gave us a little too much time to make our orders in my opinion. But that might be a good thing for some people as it's a large menu and if it's your first time it can be daunting.

We tried to split the bill at the end but ended up very awkward so one person ended up paying it all. I would reccomend keeping track of what you order in case something like that happens.

Finally though is the price. To some it might seem expensive but I'm my opinion it's pretty great value. The portions are massive if you order any noodle, ramen or rice dish and the set sushi box is pretty good value if you don't mind too much what you get. I don't think you'll leave feeling hungry at least. The drinks price wise are what you expect from most food places.

Overall it's still one of my favourite places to eat and for me no trip to Dublin is complete without eating here. I can't rate it 5 stars because of a few details but it's very close. I recommend you give this...

Lovely food. You get Japanese culture here as well as food.

I ordered their gyoza. Delicious. Also chicken teriyaki. Very well cooked, would recommend the food to anyone.

The waitress was very efficient and made sure we were served.

Lost one star, why? I didn't know but I developed a pain in my neck. It turned out the window was slightly open and I was placed in a draught. I only copped on to the window being open just as I was about to leave. So here is a tip for the staff. If the window is open and the customers would be placed in a draught, make sure to place them elsewhere if the window has to be open for ventilation. The pain I got was pretty bad, as typical for a draught pain. (I was placed by the back in the corner by the window) luckily the pain went the next morning.

The next thing is a cultural thing. It is a Japanese restaurant with Japanese/Asian staff. My friend is well versed in Asian cultures so he explained to me what was happening. When I went to pay the bill, the man kept on tapping his finger on the price indicated on the bill. I got annoyed by this as he didn't stop. Most people here don't do that, they just give you the bill and you pay the price as indicated. The tapping on the price is apparently normal in Asian countries according to my friend. Just bear in mind that it may come across as rude to customers not accustomed to this practice, as if you were 'shouting' at them in a silent way to 'pay up and get out'. This may not have been the manager's intention according to my friend.

Having said all that, I would recommend the restaurant to anyone....