Morton's — Restaurant in Dublin

I recently visited the deli and was quite disappointed with the way I was treated by the staff. I politely asked to change the sauce on my order—just a simple substitution, no extras. To my surprise, I was charged extra for this small change.

It’s not about the 70 cents—it’s a minor amount. What bothered me was the attitude and lack of customer care. There was no clear explanation, no flexibility, and it felt like the rules change depending on who’s serving you that day.

I believe good service is about consistency and treating customers with respect, even in small interactions. I hope the management can address this and ensure all staff approach these situations more...

I was rudely and aggressively told to get into the queue at the deli counter, even though I was at the top of the queue and more people had arrived after I started queueing. I was eventually given the worst sandwich I’ve ever had and ripped off in the process. This person thought he was an expert on queuing but didn’t have the ability to follow three instructions on what should go on the sandwich. If you want expensive stale bread handed to you by dog ignorant staff, this is the place for you....

Food is good, but recently the prices have gone up quite considerably. For example, €7.50 for a beetroot and goats cheese salad (scarce on the goats cheese). Also, I get the same sandwich regularly, same bread, same three fillings and the price varies. I brought it with the manager one day and he just responded that the prices had gone up. I would recommend shopping next door for salads where it is better value for money. For sandwich's, they are good but its getting...